Build in webcam not detected

[algnerd]

When I was using my VPCF24P1E with Windows7-64bits, everything was perfect, but when I upgraded to Windows8-64bits the buildin camera was not detected in devices manager

[rich912]

Hi algnerd,

We have received a number of reported problems with Web Cam after updating to Windows 8.

Can you please let us know whether you used the Sony Windows 8 Upgrade Kit that is available for your model? Also that you followed the upgrade instructions for migration - Migration will transition your VAIO to Windows 8, whilst preserving folders, files, applications and personal settings. A clean install of Windows 8 is not supported by Sony Europe.

http://sony.co.uk/support/en/topics/landing/windows_upgrade_offer#clean_install

Rich

[algnerd]

I don't think that I've used the upgrad kit, I got a licens from my school and I downloaded windows8 pro 64 bits from msdnaa

I preserved the applications and personal settings while installing

[rich912]

With OEM machines just upgrading the OS is not sufficient – you also need to install all necessary drivers, utilities and firmware upgrades provided by the manufacturer – in this case Sony.

Have a look at the following sticky tread that will provide more information and a link to download the upgrade kit.

https://www.sony.co.uk/discussions/message/1248481#1248481

Rich

[algnerd]

I don't have to reinstall windows8 with the upgrade kit, do I?

[algnerd]

I've installed the upgrade kit, but nothing was found: no automatic update nor manual updates. what to do??

[rich912]

Not having been through the procedure I am not sure on that but there are certain things that should be done prior to installing Windows 8 and the upgrade kit otherwise the new system may not work as expected.

Please see this guide for further information.

http://sony.co.uk/support/files/vaio/EU1/Windows_8_Upgrade_Guide_EU1.pdf

You may need to revert to Windows 7 and then follow the upgrade instructions.

Rich

[algnerd]

It still don't work, and I don't want to revert to win7.

Is there a way to get my webcamera working again??

[rich912]

algnerd wrote:
Is there a way to get my webcamera working again??

Not as far as I am aware. Some models supported for upgrade to Windows 8 have a firmware upgrade for the Web Cam but this doesn't seem to be available for your model.

http://www.sony.co.uk/support/en/product/VPCF24P1E_B/updates

I can only suggest that you return to factory settings (Win 7) and then follow the upgrade instructions to the letter. If this doesn't resolve the problem then a call to support will be necessary.

Rich

[algnerd]

: thank you for you help/

Message was edited by: algnerd