topic Re: Netflix Error UI-800-2 on Sony Bravia 2015 Android TV in Android TV

Netflix Error UI-800-2 on Sony Bravia 2015 Android TV

paudanie8 — Mon, 12 Oct 2015 18:46:39 GMT

I keep getting a Netflix Error UI-800-2 on my 65X9005C

The only fix is the delete all the Netflix data and start over again.

Not what I'd expect from a brand new Sony TV.

Is there a fix for this irritating problem?

Re: Netflix Error UI-800-2 on Sony Bravia 2015 Android TV

Anonymous — Wed, 14 Oct 2015 13:15:19 GMT

Same as your iPlayer issue, has the update fixed this?

Cheers

Re: Netflix Error UI-800-2 on Sony Bravia 2015 Android TV

godboy_uk — Wed, 23 Dec 2015 20:45:36 GMT

I have the same problem on netflix as well. How do we remove and reinstall?

Re: Netflix Error UI-800-2 on Sony Bravia 2015 Android TV

Anonymous — Wed, 23 Dec 2015 21:12:04 GMT

Hi there

Can you see if the following works:

https://help.netflix.com/en/node/22213

If that fails, try the following:

Sign out of your device

Launch the Netflix app.
On the error screen, select More Info and continue to Step 3. If you don't see More Info, continue below.
- Navigate up and select Settings or the Gear icon and continue to Step 3. If you don't have Settings or theGear icon , continue below.
  - Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
    - Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
Select Sign Out or Deactivate.
Once signed out, sign back in and try Netflix again.

Cheers

Re: Netflix Error UI-800-2 on Sony Bravia 2015 Android TV

Ddrk49 — Thu, 28 Apr 2016 15:05:46 GMT

Me too

Re: Netflix Error UI-800-3 on Sony Bravia Android Tv

Ddrk49 — Thu, 28 Apr 2016 15:55:10 GMT

This is the message I'm getting all the time now

i have checked all connections and all are fine. I bought this television for the smart side of things

and so far this is just a joke

can anyone help

thanks

Re: Netflix Error UI-800-3 on Sony Bravia Android Tv

Anonymous — Thu, 28 Apr 2016 22:46:38 GMT

Hi @Ddrk49

This is unfortunately a known issue on Android TVs and BT HomeHubs (5). Have a look at the links in the following post and see if it helps

https://community.sony.co.uk/t5/televisions/2015-android-tv-bugs-and-issues/m-p/2173823#M43946

Cheers

Re: Netflix Error UI-800-3 on Sony Bravia Android Tv

ppower54 — Sun, 04 Sep 2016 12:15:58 GMT

unable to log in to netflix due to error code ui-800-3 appearing

Re: Netflix Error UI-800-2 on Sony Bravia 2015 Android TV

mokhtarah — Sun, 23 Oct 2016 19:39:28 GMT

Netflix wert net meer code ui-800-2

Re: Netflix Error UI-800-2 on Sony Bravia 2015 Android TV

rit_mrtns — Thu, 10 May 2018 08:53:50 GMT

Im having issues with Netflix for a few months now. Every week I need to do hard resets on the TV, and home internet, and then it works. But it's strange and bothering me to have all this work and waste of time with a smart tv (Bravia KDL-43W807C). Netflix is THE main reason I sit in front of the tv, so it's quite distressing and suspenseful everytime before pressing that button.

So 2 days ago I had to reset Netflix from scratch and erase all stored info from that app, hard reset tv and network. Done that and worked, yeah

Today Netflix wouldnt work again. But network was fine and connected. Problem was that the hard reset apparently messed up date and time, which were back to 2016. This was conflicting and blocking netflix from turning on. No way to change that manually and automatic setting was ON and disabled of being switched off, just like this other user experienced: https://community.sony.nl/t5/android-tv/wrong-time-greyed-out-time-options-bravia-2015-android-tv/m-p/2152871#M3316.

After several hard resets the problem would remain. What worked for me was, without unplugging anything, simply do a soft reset.

And then network was on, date and time were fine, but netflix still didn't work. I got the error code ui-800-3. I simply followed the steps on this support link and it's now (FINALLY) working again: https://help.netflix.com/nl/node/12232?ba=SwiftypeResultClick&q=ui-800-3

Thanks for all of those who post the solution steps for all issues. And hoping I don't need to make any sort of resets anytime soon