topic Re: Sound delay changing channels in Android TV

Sound delay changing channels

TobiasRieper315 — Sun, 01 Apr 2018 19:37:44 GMT

Recently, (last software update) whenever you change channels, there now appears to be a slightly longer delay in receiving the sound on the new channel...?

Re: Sound delay changing channels

Pascale_F — Mon, 02 Apr 2018 18:05:50 GMT

Hi Tobias,

Welcome to the community.

This sounds frustrating. Which model TV do you have?

Thanks,

Pascale_F

Re: Sound delay changing channels

Towser60 — Mon, 02 Apr 2018 19:54:46 GMT

I have the same problem, my model is KD-43X8309C

Re: Sound delay changing channels

TobiasRieper315 — Tue, 03 Apr 2018 10:52:13 GMT

Hi Pascal,

KD-55XD8599.

It would appear that it occurs on NON-HD channels only.

Re: Sound delay changing channels

TobiasRieper315 — Wed, 04 Apr 2018 06:44:46 GMT

Towser and myself have the same issue and I am therefore guessing we are not alone and there are probably many others.

Please can this be put on the 'Bugs' thread so it can be resolved in the next software update.

Many thanks.

Re: Sound delay changing channels

TGillott — Sat, 07 Apr 2018 06:45:29 GMT

I have this problem too, my model is KD-55S8505C. After the comments re HD channels not being affected I did a careful comparison, and I found that HD channels do appear to have less of a sound lag than non-HD, but that's because the picture AND sound are delayed slightly when changing HD channels, and then cut in more or less together. But HD and non-HD channels do behave differently. Does anyone know the current build number to report a bug?

Re: Sound delay changing channels

TobiasRieper315 — Sun, 08 Apr 2018 13:20:43 GMT

Last year it was the ‘sound popping’ of the channels being too high.

Then after a few few months it was fixed in an update and actually mentioned it in their fix.

I hope they fix this aswell ASAP...

Re: Sound delay changing channels

TGillott — Sun, 08 Apr 2018 13:58:15 GMT

I am new to this community, how do you report a bug please?

Re: Sound delay changing channels

TobiasRieper315 — Tue, 10 Apr 2018 07:18:07 GMT

I have found another post with the same/similar problem re sound not kicking in immediately when rewind/forward on Sky since the March 28th firmware update:

https://community.sony.co.uk/t5/android-tv/kd-55xd9305-55-uhd-4k-smart-tv-audio-drop-after-update-on-28-03/m-p/2452972#M27215

Re: Sound delay changing channels

ononye — Tue, 10 Apr 2018 10:26:14 GMT

Hi Tobias,

Thanks for the response and for leading me to this discussion and putting a link to mine here as well. It is quite frustrating, but I am trying to make do with it until they (hopefully soon), provide a solution.

Best

Re: Sound delay changing channels

TobiasRieper315 — Wed, 02 May 2018 07:27:39 GMT

I contacted Sony Support, here was their response:

"Thank you for contacting Sony support.

We are sorry to learn that the sound is delayed when changing channels on your TV, we aim to resolve this matter as quick as possible.

With reference to your inquiry, could you please try the below steps:

1) Clear Cashed Data & Reboot the television (This step does not remove any information from the television).

- Press ’Home’ button. - Select ’Settings”’ - Select ’Storage & Reset’. - Select ’Internal Storage’. - Select ’Cached Data’. - Select Yes to clear it. - Press on the green power button for more than 5 seconds until a message appears on the screen " Powering Off " or " Shutting Down".

2) Turn Off Bravia Sync: - Press on the HOME button to bring up the 'Home' menu. - Select 'Settings'. - Select 'External Inputs'. - Select 'BRAVIA Sync settings' and turn them off.

3) Change the 'Enhanced Format'. - Press on the HOME button to bring up the 'Home' menu. - Select 'Settings'. - Select 'External Inputs'. - Select 'HDMI signal formats'. - Select switch between 'Standard format' t o 'Enhanced format' and vice versa and test on both.

4) If the issue remains, try reseting your television to factory settings by following the instructions in the following link: https://www.sony.co.uk/electronics/support/articles/00170595

5) If you get channels through an Antenna/Ariel, try re-tuning the channels again.

6) If you get channels through an external device such as a TV Box via HDMI, try changing the cable and try different ports on the TV.

If the same sypmtoms still ocurr after trying the above, could you please reply to the below questions to allow further investigation:

Q1) What is the current software version? (Please write the exact number).

Q2) When did this issue start happening?

Q3) Could you mention the connected external devices to your device in question and also how are they connected?

Q4) How do you get TV channels, Antenna/Ariel or through an external device such as a TV Box?

Q5) If you have both Antenna/Ariel and a TV Box connection, can you test both HD and non-HD channels on Freeview TV & TV Box content and let us know if the same thing happens?

We apologies for being too specific, all this information will aid us in resolving this matter.

Thank you for your inquiry, if you have any further questions, please feel free to reply to this e-mail.

Yours Sincerely, Sherif

SONY SUPPORT TEAM"

Please can people try the above and report back to see if it works. I'll try the weekend.