topic Re: xperia s froze help in Other/General

xperia s froze help

Sat, 12 May 2012 18:19:05 GMT

my xperia s froze when I enter the sony website help me

Re: xperia s froze help

Nabeel — Sat, 12 May 2012 18:23:26 GMT

Press and hold power button and volume up button at the same time

5 seconds> restart phone

10 seconds > shutdown phone

Re: xperia s froze help

Dr_Chris — Sat, 12 May 2012 18:23:44 GMT

I suggest you take the battery out and then re-insert it, and see if that helps.

Re: xperia s froze help

Sat, 12 May 2012 18:29:42 GMT

thank to very much

Re: xperia s froze help

Devilina — Thu, 05 Dec 2013 19:33:16 GMT

You can't take off the battery on Xperia S! I have the same problem, I tried to press "on" and "volume up" buttons simultaneously, I feel the vibration of the phone restarting but it's pretty damned hard to enter you pin password with a black screen!

Please, Xperia gods, HELP!!!! (Do I have to precize that it happenned exactly 1 year and 1 month after I bought it... Some might say coincidence, I call it robbery...

Re: xperia s froze help

Thommo — Thu, 05 Dec 2013 19:53:34 GMT

You need to press and hold power and volume up untill you feel 3 vibrations - 1 after the other, not 1 on it's own, 3 will come soon after, The 3 vibrations is what acts like a battery pull and re-insertion,

If that fails then do the above and run PCC do not connect phone and in support zone choose update and then choose repair and follow the onscreen instructions on how to connect in Fashmode.

Re: xperia s froze help

Devilina — Thu, 05 Dec 2013 21:17:44 GMT

Thank you. I tired the first thing and it stopped the phone, which is something at least! Then I pressed "on" but I'm still having a black lightened screen...

Il also tried to go to the "support zone" on PCC but a pop-up message comes out and says: "connection internet requise" = internet connexion required. As you can see, my computer is already connected to internet, otherwise I couldn't be here...

What can I do other than hanging myself with the battery charger cable ?

Re: xperia s froze help

Thommo — Thu, 05 Dec 2013 21:55:45 GMT

If PCC is giving issues then try SUS found here

Re: xperia s froze help

Devilina — Thu, 05 Dec 2013 22:31:52 GMT

Thanks to you and to SUS, I've been able to update my phone but I reconnected it... still black lightened screen....

Re: xperia s froze help

Thommo — Thu, 05 Dec 2013 22:39:46 GMT

Reading your post are you saying it turns on but nothing is on screen?

Re: xperia s froze help

Devilina — Thu, 05 Dec 2013 22:48:02 GMT

yes it turns on, as it did before the update but there's still nothing on the screen. I don't see the colour design session of the beginning that I used to see and I can see where nor when to entry my pincode.

Again, thank you for your concern.

Re: xperia s froze help

Thommo — Thu, 05 Dec 2013 23:34:10 GMT

If it's turning on but nothing is on screen then it maybe that your screen has broke or if you can see faint images then the bulb which is very fine will have blown - An option you could try to test this is with your HDMI cable conected to a TV and see if the phones image appears on screen

Re: xperia s froze help

Devilina — Thu, 05 Dec 2013 23:42:24 GMT

I was texting when it happened, there's absolutely no scratch on the screen, it didn't fell either.

It was a pretty smart idea to connect the phone to the tv with the HDMI cable but it didn't work. On the TV is written that there's no signal and my phone is still on but with a black screen, no image, no blurry image, just black with light.

Please tell me you still have a solution under the hat!

Re: xperia s froze help

Thommo — Fri, 06 Dec 2013 09:07:18 GMT

Sorry I wish I did - However depending on where you are in the world then you may have a case for inherently faulty goods so I would advise you to look this up and see if you have a case and would like to go down this route or you could get in touch with Sony for your country and have it repaired at a service centre at a cost where as if the phone is deemed inherently faulty there will be no cost

Re: xperia s froze help

Devilina — Fri, 06 Dec 2013 15:34:32 GMT

Thank you anyway and thanks for the support!