topic Re: Strange rollout of ICS 4.0.4 update for ARC S in Other/General

Strange rollout of ICS 4.0.4 update for ARC S

chaud — Tue, 04 Sep 2012 14:27:49 GMT

I just found out that from this website http://forum.gsmhosting.com/vbb/f708/sales-item-si-list-xperia-arc-s-lt18-1510959/ that my XPERIA Arc S is listed under

Generic Trade Singapore | Customized SG | 1254-0655 | Midnight Blue

Since it's a Generic device, Why is the 4.1.B.0.587 update still not hitting my phone?! My phone is still stuck on the 4.1.A.0.562 firmware! :smileyconfused::smileyangry:

From an extremely frustrated Sony Customer

Re: Strange rollout of ICS 4.0.4 update for ARC S

Uliwooly — Tue, 04 Sep 2012 22:44:02 GMT

is or was your phone "locked" to a network at all?

Re: Strange rollout of ICS 4.0.4 update for ARC S

chaud — Wed, 05 Sep 2012 00:45:14 GMT

I have said countless of time, My phone is NOT locked to a network or something. I bought it without a contract at a local Sony Concept store (6range) http://www.6range.com.sg/ in singapore!!!

Re: Strange rollout of ICS 4.0.4 update for ARC S

Uliwooly — Wed, 05 Sep 2012 00:50:51 GMT

in some countries even unlocked phones are locked to a network but not locked to a contract, that seems odd but that's how it is in ertain markets.

Re: Strange rollout of ICS 4.0.4 update for ARC S

Uliwooly — Wed, 05 Sep 2012 00:53:18 GMT

you can check

open the phone app and dial

*#*#7378423#*#*

Service info > SIM lock

Re: Strange rollout of ICS 4.0.4 update for ARC S

chaud — Wed, 05 Sep 2012 00:53:19 GMT

I just realized not a single Xperia Arc S have been updated to 4.0.4 firmware in the singapore region according to the SI number list. What is Sony Mobile Singapore doing?!

Re: Strange rollout of ICS 4.0.4 update for ARC S

chaud — Wed, 05 Sep 2012 00:58:08 GMT

Any ideas?

Re: Strange rollout of ICS 4.0.4 update for ARC S

Uliwooly — Wed, 05 Sep 2012 01:01:33 GMT

what's your SI number?

Re: Strange rollout of ICS 4.0.4 update for ARC S

chaud — Wed, 05 Sep 2012 01:02:46 GMT

1254-0655 as stated above in the 1st post!

Re: Strange rollout of ICS 4.0.4 update for ARC S

Uliwooly — Wed, 05 Sep 2012 01:06:18 GMT

I see that you phone was updated to 4.0.3 back in April but nothing regarding 4.0.4 nor the latest update, I would contact a Sony Moderator but as you might no, not only networks approve updates but region/countries. contact Markus, Jeff, Johan

Re: Strange rollout of ICS 4.0.4 update for ARC S

chaud — Wed, 05 Sep 2012 01:07:45 GMT

Thnx for ur help! How do i contact Markus, Jeff, Johan?

Re: Strange rollout of ICS 4.0.4 update for ARC S

Uliwooly — Wed, 05 Sep 2012 01:11:44 GMT

Sam is online

http://talk.sonymobile.com/people/Sam

Re: Strange rollout of ICS 4.0.4 update for ARC S

Sam — Wed, 05 Sep 2012 01:28:50 GMT

Unfortunately there is not a lot I can personally advise on this one. Uliwooly is correct on a few points, even generic phones will often be made for one network or another and as such are subject to network approval of firmware as well as regional approval. In this circumstance you are best to contact your local Sony Xperia Support team as they should have more accurate information specific to you region on this matter:

http://www.sonymobile.com/global-en/support/contact-us/

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Re: Strange rollout of ICS 4.0.4 update for ARC S

chaud — Wed, 05 Sep 2012 01:30:25 GMT

I sent an email regarding this issues to them months ago but they did'nt bothered to reply.

Re: Strange rollout of ICS 4.0.4 update for ARC S

Sam — Wed, 05 Sep 2012 01:35:25 GMT

In this case I would advise you give them a call directly, please do let us know how you go.

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Re: Strange rollout of ICS 4.0.4 update for ARC S

chaud — Thu, 06 Sep 2012 06:05:19 GMT

Here's part of the email they reply to me

"Thank you for contacting the Sony Xperia support centre.

We value the importance of your concern and we are here to assist you.

With regards to your query, we would like to inform you that we have escalated your case to the relevant department and we will keep you inform on the next course of action on the android version 4.0.4 update.

We will certainly revert to you in the soonest possible time."

Hoping to see some positive news as soon as possible.

Re: Strange rollout of ICS 4.0.4 update for ARC S

chaud — Thu, 13 Sep 2012 14:32:03 GMT

I've just recieve the 4.1.B.0.587 update OTA a moment ago, Seems like Sony Mobile did look into my requests! Hope the update will improve the sluggish performance on my phone now. A happy Sony Mobile customer again!