topic Re: ICS ISSUE in Other/General

ICS ISSUE

ashima — Wed, 29 Aug 2012 18:23:27 GMT

HELLO,

my friend and I just purchased sony xperia s handset. She upgraded her phone to ICS while i havent. After the upgrade, she is not able to download from the play store or the browser. She is using 3G. When she tries downloading, it just gets stuck to downloading.

if we follow this

Settings > apps > all > google play store > clear data

will all the apps get deleted too?

and what if nothing happens? should she downgrade it?

please help.

i m hesitant to upgrade because of this issue. but i really want to upgrade it without such problems.

please guide.

Re: ICS ISSUE

Uliwooly — Wed, 29 Aug 2012 18:48:35 GMT

it shouldn't delete the apps. you can create a backup.

does her internet work? at all

Re: ICS ISSUE

ashima — Wed, 29 Aug 2012 18:50:28 GMT

yea. it works perfectly.

she can browse, watch videos and everything. the only problem is that she cant download apps. as in it just shows "downloading" and it never finishes.

Re: ICS ISSUE

ashima — Wed, 29 Aug 2012 18:51:11 GMT

and yea i tried this

Settings > apps > all > google play store > clear data

but nothing happened.

Re: ICS ISSUE

Uliwooly — Wed, 29 Aug 2012 18:53:25 GMT

I would say repair it with either SUS or PCC and try again.

Re: ICS ISSUE

RussianOne1 — Wed, 29 Aug 2012 19:07:29 GMT

Some apps behave like this. For example I have real trouble with my SwiftKey app. Every time I try to update it through Wi-Fi it gets stuck mid-way. It will work perfectly through 3G/Edge though.

Can be something with her Internet set up on the provider side.

Re: ICS ISSUE

ashima — Wed, 29 Aug 2012 21:05:35 GMT

I am sorry i am a newbie in this. What is SUS and PCC

how will it help?

or should i go to the service centre?

Re: ICS ISSUE

ashima — Wed, 29 Aug 2012 21:07:08 GMT

But she could properly use play store when she was using GB.

but now she cant...

Re: ICS ISSUE

Johan — Fri, 31 Aug 2012 07:09:56 GMT

PCC = PC Companion.

Can be found here: http://www.sonymobile.com/gb/tools/pc-companion/

SUS = Sony Update Service.

Can be found here: http://www.sonymobile.com/gb/tools/update-service/

Re: ICS ISSUE

Mohit_Living_Fo — Fri, 31 Aug 2012 08:46:35 GMT

I Also Faced This Issue When I Upgrade To ICS But I Tried Two-Three Times And Its Working..You Can Also Try 2-3 Times And If You gace This Again So Go To Sony Service Centre And They Upgrade Or Repair Your Software 🙂

Re: ICS ISSUE

ashima — Fri, 31 Aug 2012 12:30:31 GMT

thankyou guys for your support!! 😄

i mailed sony support and they adviced me to do a full factory reset. i followed their instructions and voila! its working again! app are getting downloaded! no problem whatsoever! :smileygrin:

xperia s is an amazing phone!! ^_^

Re: ICS ISSUE

rubaiat_imam — Sun, 23 Sep 2012 07:37:19 GMT

I am also unable to connect to the Play Store since upgrading to ICS on my Xperia Arc S.

What is the proces for this restoration to factory presets?