topic Re: Xperia Arc S will not update to 4.0 in Other/General

Xperia Arc S will not update to 4.0

ttravisgreen — Tue, 18 Sep 2012 04:52:12 GMT

Have been consistently been trying to update Xperia Arc S on Telstra network for months and receive the same issues every time. Please help!

Laptop meets all requirements for PC companion install and installs fine. When running software update I always receive a notification stating:

"Server Not Accessible - PC Companion needs to connect to online server. The server is not currently accessible. Please try again later."

I then select the option to repair the phone and follow the prompts. Software runs the repair then I am met with:

"Problem: Unable to run update components on your computer.

Details: Sony Update Engine Failure (error 1100)

Troubleshooting: Please check your internet connection (I am correctly connected to ADSL2+ LAN), as update components need to connect and download large files from the internet, then try again (*).

(*) We also recommend you to restart your computer before trying to update your phone again." I've done this several times.

Once I select OK the software returns to the update screen and my handset software is as it was before the attempts.

Please help!

Re: Xperia Arc S will not update to 4.0

Uliwooly — Tue, 18 Sep 2012 04:56:53 GMT

try SUS

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/thread/44888

Re: Xperia Arc S will not update to 4.0

ttravisgreen — Tue, 18 Sep 2012 05:29:34 GMT

No luck with SUS. Have tried it before and tried it again now. When I start it up after the install I always get a side scrolling green bar with the message "Resolving network settings". Then once it's finished I receive the error message "Unable to connect to the network, please check your network connection and try again". Software then closes once I hit the OK button.

I am connected by LAN cable to network and have also tried over wireless.

Re: Xperia Arc S will not update to 4.0

Uliwooly — Tue, 18 Sep 2012 05:31:27 GMT

turn off your firewall and antivirus and try again.

also update JAVA and if that doesn't work > restart your PC > press F8 > safe mode > try again

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/thread/44888

Re: Xperia Arc S will not update to 4.0

ttravisgreen — Tue, 18 Sep 2012 23:13:04 GMT

Thanks uliwooly. Update was succesful and I love 4.0.

Re: Xperia Arc S will not update to 4.0

Uliwooly — Wed, 19 Sep 2012 02:34:46 GMT

Excellent

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/thread/44888