topic Re: JB 4.2 Update gone wrong - Unable to start or turn off in Other/General

JB 4.2 Update gone wrong - Unable to start or turn off

Driftit — Fri, 17 May 2013 03:56:40 GMT

Hi guys,

During the update when the phone was to be restarted and the - volume button to be held down whilst turning it on, the phone never went past the the Sony startup logo.

It is still currently stuck on this logo. A reset done by holding power and + volume will restart the phone but it will still get stuck at the logo.

Now the issue is I am unable to turn the phone off. The PC does not recognise when the phone is connected. I have tried resets whilst the phone is connected and disconnected with no change.

And obviously because this is a P I can not pull the battery.

So the phone is currently stuck ON, displaying the Sony logo and is unable to communicate with my PC.

It was 100% charged when I started the update. And I presume it will take a number of days if not a week to drain tha battery and switch off in its current state.

Any ideas?

Re: JB 4.2 Update gone wrong - Unable to start or turn off

Uliwooly — Fri, 17 May 2013 04:12:48 GMT

ok install Sony Update Service > restart your PC > disable your firewall and antivirus > run SUS > connect your phone to your PC > press and hold power & volume up > as soon as the phone is off release power & volume up and quickly press and hold volume down

it might take few attempts

Don't forget to mark the Correct Answers & Helpful Answers

Re: JB 4.2 Update gone wrong - Unable to start or turn off

Uliwooly — Fri, 17 May 2013 04:13:03 GMT

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

Re: JB 4.2 Update gone wrong - Unable to start or turn off

Driftit — Fri, 17 May 2013 04:21:23 GMT

Thanks for the reply. I have been trying this for the last few hours. I have even tried a number of different PC's.

If I restart the phone it does not seem to respond to the normal Volume Down and power on. It just restarts and sits on the Sony logo.

Re: JB 4.2 Update gone wrong - Unable to start or turn off

Uliwooly — Fri, 17 May 2013 04:34:26 GMT

now that's quite odd, perhaps letting the phone run out of battery and then try again with SUS w/o turning on the phone

Re: JB 4.2 Update gone wrong - Unable to start or turn off

Driftit — Fri, 17 May 2013 04:38:27 GMT

I will give this a try. I just hope that the phone doesn't take to long to discharge.

Will update once it has gone flat.

Re: JB 4.2 Update gone wrong - Unable to start or turn off

Uliwooly — Fri, 17 May 2013 04:40:04 GMT

let us know

Re: JB 4.2 Update gone wrong - Unable to start or turn off

Driftit — Fri, 17 May 2013 23:57:47 GMT

Ok thanks for your help. I have managed to switch the phone off.

To do this it was just a matter of holding down volume up and the power button untill it vibrates 3 times and switches off. I did try this earlier however and it would not work. So just gave it a number of tries.

Once it was off I was able to follow your instructions above to reset the phone.

It actually completed the JB update.

Thats for that. Problem solved.

Re: JB 4.2 Update gone wrong - Unable to start or turn off

Uliwooly — Sat, 18 May 2013 15:06:47 GMT

anytime