topic Failed Update, Soft Brick, SUS fails in Other/General

Failed Update, Soft Brick, SUS fails

Marlis1 — Sun, 28 Jul 2013 12:38:49 GMT

- Phone was unlocked, unrooted. R800i

- Phone is brand new, only 3 days since I got it

- Phone was 100% charged, wall charged for 30min, all anti virus/firewall are off

After attemping to update and failed, my phone is soft brick.

When I tried to turn it on, the red light flashes 3 times and nothing happens.(Phone doesn't turn on)

When I wall charge it, it will loop the Sony Ericsson sreen and the soft brick screen,

SUS update will immediately fail when I connect the phone to the computer. The status bar for downloading data to the phone will go from start to finish within .5 sec and say " The Update was unsucessful"

This is my 2nd sony phone, I doubt I'll ever get a 3rd one if I know that Sony software will destroy your phone if they failed the update. I bought this phone 2 months ago and I used this for less then a month. The 1st one had a broken flex cable within 3 weeks and I got a new replacement since there is warrantly for 3 months. Now I have another broken phone 3 days after receiving it...

Re: Failed Update, Soft Brick, SUS fails

Samuel1 — Mon, 29 Jul 2013 11:21:09 GMT

I'm sorry to hear what happened to your phone. Unfortunately you will have to send in your phone to a service center for repair as there isn't really much you can do by yourself to fix this issue.

Contact your local Xperia Support for more information:

http://www.sonymobile.com/global-en/support/contact-us/

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Re: Failed Update, Soft Brick, SUS fails

Marlis1 — Mon, 29 Jul 2013 21:46:30 GMT

Would sony cover for it? since it might be the Sony Companion's fault that it crashed my phone.

My phone doesn't have warrantly with Sony.

Re: Failed Update, Soft Brick, SUS fails

Samuel1 — Tue, 30 Jul 2013 06:57:14 GMT

If it's caused by a manufacturing issue or PC Companion, the warranty should cover it. You mention your phone is just 3 days old, did you buy it from a store?

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Re: Failed Update, Soft Brick, SUS fails

Marlis1 — Tue, 30 Jul 2013 11:52:08 GMT

I didn't buy it from sony, got it from a trusted seller on ebay. They told me to see the pricing of fixing the phone here compare to shipping it back and have them fix it.

I feel bad for them, already exchanged the phone once because of the common problem on the phone itself.