topic Re: Xperia XA1 - Auto switch off while using in XA Series

Xperia XA1 - Auto switch off while using

Gokul85 — Wed, 18 Oct 2017 07:03:08 GMT

I am facing problem from the 2nd week of purchasing this mobie.

I gave my phone to sony service center and they repaired and got my phome after 1 week but after 2 weeks again same problem .

Phone is getting switched off suddenly while using. If i try to turn on at the moment it will not get on.

After 3 or 4 hours if i try randomly it will get started I am wondering then what kind of service they did on those seven days.

Service Center:

SRI SAI ELECTRONICS

SHOP F1 11 SECTOR 5 VASHI NAVI MUMBAI MUMBAI-400703

Re: Xperia XA1 - Auto switch off while using

Uliwooly — Thu, 19 Oct 2017 00:01:10 GMT

@Gokul85

I'm sorry to hear that but this is a global user based forum, you should contact them again and get it inpsected.

On a side note, does the phone gets really hot before it restarts? do you experience the same without the SIM card?

Re: Xperia XA1 - Auto switch off while using

Soltyys — Wed, 18 Jul 2018 14:20:08 GMT

Same problem. My phone just came back from servise and I get new IMEI so it is basically new phone. Before service there was other problem (screen), and now screen is OK, but the phone is switching off. I was trying to repair phone by Sony Xperia Companion but there is still a problem. Sony please say something about it, because it is a big problem.

Re: Xperia XA1 - Auto switch off while using

Mijacq38 — Thu, 19 Jul 2018 11:27:23 GMT

I have exactly the same issue with my phone and it is only 2 months old Because there is a tiny crack beside the power button - which happened on Day 1 when I knocked it against a tile, I will be told that the warranty does not cover this. However, this is an issue that is recurring in handsets a few weeks old that are undamaged. Sony should play fair and look at this. I've been a loyal Sony customer for many years now, but this issue is testing my allegiance to its limits. Thank you in advance for any replies.

Re: Xperia XA1 - Auto switch off while using

Potato1231 — Fri, 07 Jun 2019 17:56:46 GMT

THIS IS THE SAME THING THAT IS HAPPENING WITH MY MOM’S FONE!! SHE CANNOT USED THE FONE & KEEPS ON SHUTTING DOWN! I ALREADY TRIED DL SONY COMPANION BUT IT WOULD NOT WORK!! What to do now!? I ALREADY RESET THE FONE AND EVERYTHING