topic Re: Touch screen not working in XA Series

Touch screen not working

BJ28 — Sun, 26 May 2019 14:58:22 GMT

My Xperia XA1 mobile's touch is not working properly. I had this problem last year, I went to Sony service center and they resolved this issue by replacing new display for my phone. But still I'm facing the same issue. It's almost 2years that I'm using this phone, so I cannot claim for warranty replacement. Please kindly anyone find me a way to overcome this problem.

Re: Touch screen not working

Uliwooly — Sun, 26 May 2019 19:30:55 GMT

@BJ28

If it's a hardware issue there's nothing anyone could suggest to address the issue, what you could do first is

1 remove any protective case, film and/or glass

2 clean the screen

3 restart the phone in Safe Mode >>> safe mode

4 Test the touchscreen

Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests