topic Re: Phone bricking from Android 9.0 update? in XA Series

Phone bricking from Android 9.0 update?

HRJ86 — Sat, 02 Mar 2019 14:34:22 GMT

So from what I've already seen from two prior discussions and an article that was posted about this there seems to be issues already with the Android 9.0 update causing this phone to break in some cases? If this is the actual case Sony should be addressing this ASAP and if any individuals are suffering from this problem should either give them exception for warranty be still in effect or expired, and pushing out an update to brick because that's totally unnecessary to push out a major update as such and it causes that big of an issue!

Re: Phone bricking from Android 9.0 update?

Uliwooly — Sat, 02 Mar 2019 18:41:32 GMT

@HRJ86

could you share the links?

Re: Phone bricking from Android 9.0 update?

HRJ86 — Mon, 04 Mar 2019 18:30:11 GMT

https://www.xda-developers.com/sony-xperia-xa2-ultra-android-pie-update-brick/

Re: Phone bricking from Android 9.0 update?

Urbantallica — Tue, 09 Apr 2019 17:05:03 GMT

Just ran the system update this morning and now mine is a expensive paper weight. I really hope SOny makes this right.

Re: Phone bricking from Android 9.0 update?

thaigone — Thu, 11 Apr 2019 04:57:58 GMT

9.0 bricked my XA2 ultra today.

Re: Phone bricking from Android 9.0 update?

rsmattos — Thu, 11 Apr 2019 20:29:22 GMT

Just happened to me, in Brazil. I have a XA 2. So, anyone knows how to proceed here?

Re: Phone bricking from Android 9.0 update?

HRJ86 — Thu, 11 Apr 2019 21:47:48 GMT

Either contact customer service for appropriate steps, or use the Xperia Companion on your computer to revert back to previous version if possible.

Re: Phone bricking from Android 9.0 update?

HRJ86 — Thu, 11 Apr 2019 21:50:48 GMT

This is what I'm saying, they pulled the update awhile back due to this exact issue, just placed it back and now there's more reports of bricking issues!

Re: Phone bricking from Android 9.0 update?

thaigone — Fri, 12 Apr 2019 00:32:58 GMT

Xperia Companion via usb wants me to to unlock the device. Xperia Companions "my device cannot be detected or started" button gives me a network error. Googles "find my device" returns "device not available"
I can boot to the pin keypad but like many other people it keeps given me "incorrect pin. I can enter MY pin all day long. If I enter an incorrect pin 4 times it tells me try again in 30 seconds.
Called customer support support last evening. Told me to use Xperia Companion. Gave the info above. Said he would call today. It is now after 5pm and no call.

===7pm update===

Called Cust. support. Walked me through same crap. Said only option is to send it back to be unlocked. Asked and was told that it would be factory reset, 14 days and only get the phone back. I told them about all the people that have/had the same problem. They never head of it. Sony has to get the stuff together. Not good PR.

Re: Phone bricking from Android 9.0 update?

HRJ86 — Sat, 13 Apr 2019 05:35:50 GMT

Lead by example in there case! That's just flat out ridiculous they want to play the "dumb card" with this nonsense 🙄

Re: Phone bricking from Android 9.0 update?

DeeWilikers — Thu, 18 Apr 2019 13:29:44 GMT

Just wanted to share a possible solution.

The phone stopped working after the update for us, the screen was black but there was some light coming through and the phone was clearly on (the alarms were still going off). But the screen was unusable and impossible to see.

In the end, the solution that worked was removing the aim card, putting it in another phone and then returning it to the original phone.

Let us know if it worked for you!

Re: Phone bricking from Android 9.0 update?

HRJ86 — Sun, 21 Apr 2019 05:32:41 GMT

I wouldn't know personally as I have not received the update at all on my XA2 Ultra. It's periodically checked and auto update is active so for me it's up in the air as to when this will be happening.

Re: Phone bricking from Android 9.0 update?

RUDY187 — Sat, 11 May 2019 05:51:12 GMT

I'm currently living in Edmonton, Alberta, Canada. I updates my phone and it seems to work fine. I don't have a single issue with the 9.0 update for Expedia xa2 ultra. The software I have is 50.2.A.0.352. I just made sure my developer option and all the settings I tweaked were off before I started my update. Thank God, it didn't brick my phone or gave me any new issues.