topic Charging problem in XA Series

Charging problem

JeyaGuru — Sun, 10 Mar 2019 16:49:09 GMT

Charging speed is very slowly

Re: Charging problem

Jonas — Thu, 28 Mar 2019 08:39:39 GMT

Hi @JeyaGuru, sorry to hear about this.

How long does it to take you to charge the device to full from 0%?

According to the environmental document it takes around 4.5 hours from 0% to 100% when the device is powered off and when charging it using the included wall mounted charger that was included together with your device.

You can try charging the device when it's powered off and see if it charges faster and you can also try charging it in safe mode, when downloaded applications aren't loaded.

Let me know if that helps!

Re: Charging problem

Asf682 — Fri, 05 Apr 2019 01:38:28 GMT

Slow charging

~~充電速度慢~~

Re: Charging problem

Jonas — Thu, 11 Apr 2019 09:04:47 GMT

Hi @Asf682, sorry to hear that you experience the same behaviour.

Your question has been translated to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

I asked @JeyaGuru a couple of questions, could you please take a look at my reply to this user and get back to me with how it went?

Thank you!

Re: Charging problem

Valan — Sat, 13 Apr 2019 18:21:09 GMT

Charge mobile but charger level is down

Re: Charging problem

Jonas — Tue, 16 Apr 2019 11:53:39 GMT

Hi @Valan, sorry to hear about this.

Do I understand correctly that even when you charge the device, it's not charging fast enough so the battery percentage decreased when plugged into the charger?

If that is the behaviour that you are experiencing, are you using the charger and cable that was included together with your device? If you are, do you have a friend, colleague or family member that also have an Xperia device and you can see if you can borrow their charger? Just so we can see if there is something wrong with your charger or not.

You can also try and restart your device in safe mode and see if you experience the same behaviour. In this mode, all your downloaded applications won't be loaded and it will tell us if any of them is the culprit.

Let me know how it goes!