topic Re: Black screen after software update in XA Series

Black screen after software update

blackscr123 — Thu, 18 Apr 2019 11:10:29 GMT

Hi,

I chose to update xa2 after a prompt (930mb), and now the phone's screen is black. I force rebooted a few times, still not working. It is fingerprint protected and whenever I try to unlock it, it vibrates.

I downloaded xperia companion, the companion recognizes the phone, but it requires that I unlock it, but I am unable to do so.

Please help!

Screen remains black after system update?

Taevitae — Thu, 18 Apr 2019 10:54:44 GMT

Hello,

When I woke up this morning and wanted to use my phone, the screen remained black, but it responds to finger scan.
I force rebooted the phone a few times, but the same problem occurs.

Something that's noteworthy is that the phone got scheduled for a system update while I was asleep, other than that nothing happened to the phone.
When I tried to run a system repair, an error occured saying someting went wrong with the software repair, the error code said: UERepairDeviceDisconnected
I can't help but to think this has something to do with your system update, I hope someone can help me fix this.

Melanie

Re: Black screen after software update

blackscr123 — Thu, 18 Apr 2019 11:19:19 GMT

Nevermind! I removed my SD card and sim card, screen revived, and then put them back in! Now it works!