https://community.sony.pl/t5/xa-series/reinitialisation/m-p/3642225#M30172 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1243840">@sonyxperiaxa21</A>, sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.pl/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />If you can't remember your Google credentials&nbsp;for the Google account that you had added in your device prior to the reset, you can try and use the <A href="https://accounts.google.com/signin/recovery" target="_self" rel="nofollow noopener noreferrer">Google service</A> that they have to recover the account and depending on if you have setup your account with a backup Email and so on, you may be able to get a hold of the account again, so you can use it to verify yourself in the device.<BR /><BR />If you aren't able to get the hold of the account, the device will need to be sent in to an authorized service centre to have this protection reset and your <A href="https://support.sonymobile.com/global-en/contactUs/" target="_self" rel="nofollow noopener noreferrer">Local support team</A> will assist you further with this.<BR /><BR />Let me know if that helps!</P> Fri, 26 Apr 2019 07:27:34 GMT Jonas 2019-04-26T07:27:34Z https://community.sony.pl/t5/xa-series/reinitialisation/m-p/3642224#M30171 <P>Hello i have a problems with my sony xperia xa2. I have réinitialiser my phone bit i cant souvenirs my email and i'm block here. Do you can help me? Sorry for the error i'm french.&nbsp;</P> Fri, 19 Apr 2019 04:18:29 GMT https://community.sony.pl/t5/xa-series/reinitialisation/m-p/3642224#M30171 sonyxperiaxa21 2019-04-19T04:18:29Z https://community.sony.pl/t5/xa-series/reinitialisation/m-p/3642225#M30172 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1243840">@sonyxperiaxa21</A>, sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.pl/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />If you can't remember your Google credentials&nbsp;for the Google account that you had added in your device prior to the reset, you can try and use the <A href="https://accounts.google.com/signin/recovery" target="_self" rel="nofollow noopener noreferrer">Google service</A> that they have to recover the account and depending on if you have setup your account with a backup Email and so on, you may be able to get a hold of the account again, so you can use it to verify yourself in the device.<BR /><BR />If you aren't able to get the hold of the account, the device will need to be sent in to an authorized service centre to have this protection reset and your <A href="https://support.sonymobile.com/global-en/contactUs/" target="_self" rel="nofollow noopener noreferrer">Local support team</A> will assist you further with this.<BR /><BR />Let me know if that helps!</P> Fri, 26 Apr 2019 07:27:34 GMT https://community.sony.pl/t5/xa-series/reinitialisation/m-p/3642225#M30172 Jonas 2019-04-26T07:27:34Z