topic Re: Unblocking a locked phone in XA Series

Unblocking a locked phone

Helpme322 — Mon, 22 Apr 2019 13:49:16 GMT

Hello,

I've done something silly and I would be grateful for any resolutions. I blocked my phone whilst trying to unlock it to a different network provider. I've had my handset dot over two years and presumed the unlocking code the phone was asking for was a pack code for that sim. I've just called my network provider and they've given me a code which would unblock it to all network providers but I've stupidly blocked my phone entering the previous code incorrectly. Is there anyway I can unblock my phone so I can enter a different SIM please.

Re: Unblocking a locked phone

Helpme322 — Mon, 22 Apr 2019 13:50:44 GMT

I would be grateful for all your help.

Many thanks

Re: Unblocking a locked phone

Jonas — Fri, 26 Apr 2019 07:47:42 GMT

Hi @Helpme322, welcome to our forum and sorry to hear about what has happened.

If there are no attempts remaining to remove the operator lock on your device, it will need to be sent to an authorized service centre and they may be able to reset the attempts back to 10. It is of course very important when you get the device back that you are 100% sure that you are entering the correct code and it should be 16 digits.

For further assistance with having your device sent in, get in touch with your Local support team and they will gladly assist you with this and answer any questions you may have.

Let me know if that helps!