topic Re: Cant update apps in XA Series

Cant update apps

71cooper — Thu, 25 Apr 2019 09:17:16 GMT

Hi, I'm having issues trying to update apps via Google play, currently have 20 updates available but every time I try I get a message saying can't update app. I have tried all suggestions but still no difference.

Re: Cant update apps

Daniel1 — Thu, 25 Apr 2019 09:42:21 GMT

Hi @71cooper, let me see if I can help you out here.

I would recommend you to try to uninstall updates for Play Store. And then install the latest version of Play Store again, you do this by following this guide:

Go to Settings > Apps & notifications > App info > Google Play Store > tap the menu button (three vertical dots) > Uninstall updates

Now make sure you have a working internet connection. After approximately 5 minutes, you should receive a notification of an available update of the Google Play Store app.

Get back to me with how it went!

Re: Cant update apps

71cooper — Thu, 25 Apr 2019 10:27:41 GMT

Hi, had actually tried all of those steps and no joy, I've actually sorted it now, it turned out to be dirty contacts on the SD card, cleaned them and everything is working fine.

Thanks for your help 😉

Re: Cant update apps

Daniel1 — Fri, 26 Apr 2019 08:55:44 GMT

@71cooper

I'm really happy to hear that it works for you now!

If you have any further questions, don't hesitate to contact us here again!

Have a really good weekend.