topic Re: Button disables audio on call in XA Series

Button disables audio on call

Cinzia84 — Thu, 02 May 2019 05:43:58 GMT

Button disables audio on call
Hi, I often turn off the sound during a call by voluntarily clicking the mute button with a part of the face. Is it possible to remove it?

~~Pulsante disattiva audio in chiamata~~

~~Buongiorno mi capita spesso di disattivare l'audio durante una chiamata cliccando i volontariamente con una parte del viso il pulsante disattiva audio. È possibile rimuoverlo?~~

Re: Button disables audio on call

Uliwooly — Thu, 02 May 2019 05:53:33 GMT

@Cinzia84

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

I'm afraid not, does your phone has a protective case film or glass that it's covering the proximity sensor?

Re: Button disables audio on call

Cinzia84 — Thu, 02 May 2019 17:56:18 GMT

No no protective film

~~No nessuna pellicola di protezione~~

Re: Button disables audio on call

Uliwooly — Thu, 02 May 2019 19:15:37 GMT

@Cinzia84

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Could you test the proximity sensor?

Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests