topic Re: The software XA2 is not updated to Android 9.0. Why? in XA Series

The software XA2 is not updated to Android 9.0. Why?

AlekseyV — Tue, 14 May 2019 20:40:06 GMT

Good day. I have the following problem. In March of this year, my XA2 updated to Android 9.0. After some time I needed to perform a system reset and restore via PC Suite. The software has returned to the version of Android 8 and more offers to update it does not come. Has anyone encountered such a problem?

Re: The software XA2 is not updated to Android 9.0. Why?

Uliwooly — Tue, 14 May 2019 21:07:54 GMT

@AlekseyV

that's highly unlikely, I think the only time I've seen that was when they released an update and they found major issues so it was pulled until a bug free version was approved and re-released.

Re: The software XA2 is not updated to Android 9.0. Why?

AlekseyV — Tue, 14 May 2019 21:14:42 GMT

You want to say that the update is now unavailable due to the fact that there are errors in it? And will it be available again when they are fixed?

Re: The software XA2 is not updated to Android 9.0. Why?

Uliwooly — Tue, 14 May 2019 21:45:39 GMT

@AlekseyV

I'm saying that the only time I've seen what you've described is in that specific situation, I'm not sure about your issue, have you checked here:

https://support.sonymobile.com/global-en/software/

Re: The software XA2 is not updated to Android 9.0. Why?

Lonewolf-noble6 — Wed, 15 May 2019 07:58:23 GMT

As far as I can see looking at xpericheck.com the last pie update version ending in 352 for the xa2 was 1 month ago since then nothing wether there was a problem with the update I don't know, but they seemed to have stopped it completely even the security update has stopped making me wonder if they are going to leave some xa2 on oreo

Re: The software XA2 is not updated to Android 9.0. Why?

AlekseyV — Wed, 15 May 2019 13:10:08 GMT

Yes, I checked here. I also wrote to Sony's support service, but there, checking the IMEI phone number, they said that I have Android 9 installed. But I see that it is Android 8 in the tinctures of the phone. I sent a screen print screen to the support service.

Re: The software XA2 is not updated to Android 9.0. Why?

Lonewolf-noble6 — Wed, 15 May 2019 13:17:15 GMT

Be interesting to see what Sony support says about that or if they reply at all

Re: The software XA2 is not updated to Android 9.0. Why?

AlekseyV — Wed, 22 May 2019 05:41:30 GMT

The support service has answered the standard with mouth phrases. Expect. As soon as the software is ready for download, you will receive a notification. I myself know that. And when will it be ready? They could not answer this question ... I think that I will get my next phone from a good Korean or Chinese manufacturer.

Re: The software XA2 is not updated to Android 9.0. Why?

Lonewolf-noble6 — Wed, 22 May 2019 07:01:45 GMT

Don't blame you what annoyes me that

1-they are updating phones that are 2 years old before phones which are 1 year to 3 months old

2-if the pie update(352) is no good for the xa2 I wish SONY or someone would let us know that they have stopped the updates and security patches for the the phone instead of the complete silence

Re: The software XA2 is not updated to Android 9.0. Why?

cristianplenice — Wed, 22 May 2019 07:50:36 GMT

The only phones older than XA2 receiving earlier the Pie update are the premium ones. And it is normal, they cost almost 1000 USD at launch

Re: The software XA2 is not updated to Android 9.0. Why?

Lonewolf-noble6 — Wed, 22 May 2019 09:48:36 GMT

I should say I meant security updates for older phones in point 1, my xa2 is on security update 1st December 2018, 5 months ago have not had any update since then no pie or security

Re: The software XA2 is not updated to Android 9.0. Why?

Infusion — Wed, 22 May 2019 20:44:20 GMT

Portugal not pie to

Re: The software XA2 is not updated to Android 9.0. Why?

AlekseyV — Thu, 23 May 2019 06:14:35 GMT

No, you're wrong. Upgrade to version 9 was available in early spring. I also downloaded it and worked on it for a while. But later I needed to restore the phone, after which the software returned to version 8. And my friend, who is also Sony XA2, continues to work on version Android 9.

Re: The software XA2 is not updated to Android 9.0. Why?

Lonewolf-noble6 — Thu, 23 May 2019 07:57:11 GMT

I know you updated to pie(352)then tried to restore your phone it went back to oreo(123) I just cannot understand why it did not go back pie and why they have stopped the roll out of pie for the rest of the xa2 which are still waiting for it

Re: The software XA2 is not updated to Android 9.0. Why?

AlekseyV — Thu, 23 May 2019 11:25:01 GMT

I was told that if I was doing a recovery via PC Suite, and at that time the new version was closed for updating, the phone was updated to the last one opened Oreo.

Re: The software XA2 is not updated to Android 9.0. Why?

Lonewolf-noble6 — Thu, 23 May 2019 12:14:38 GMT

I know there is a new version of Sony companion mine was 2.4 its now 2.5.2.0 I don't know if yours is the same

Re: The software XA2 is not updated to Android 9.0. Why?

AlekseyV — Thu, 23 May 2019 14:32:01 GMT

Yes, I also have version 2.5.2.0. But the version of the application for communication with a computer does not affect the software version on the phone.

Re: The software XA2 is not updated to Android 9.0. Why?

Lonewolf-noble6 — Thu, 23 May 2019 20:28:19 GMT

OK I just wondered as the companion version 2.4 came with the oreo 123 as it was a new version 2.5 I thought it may show 352 pie when you tried to use it hope you get it sorted out in near future

Re: The software XA2 is not updated to Android 9.0. Why?

AlekseyV — Mon, 27 May 2019 15:00:28 GMT

This is just incredible! Today we received a notification that new software is available! Hooray! Android 9 Pie now with me!

Re: The software XA2 is not updated to Android 9.0. Why?

VinnyCannoli — Mon, 27 May 2019 19:30:23 GMT

I'm in USA have model XA2 H3123 I haven't seen 9 maybe tomorrow morning