topic Re: Constant loss of signal 📶 in XA Series

Constant loss of signal 📶

Redskyatnight — Wed, 18 Jan 2017 01:09:13 GMT

My phone won't stay connected to my service provider.
It jumps from full signal to no signal all day it Dosent matter where I am. Is this an on going issue with this phone or am I the only one.

Re: Constant loss of signal 📶

Jake-SonyXperia — Wed, 18 Jan 2017 01:24:35 GMT

Hi @Redskyatnight,

Welcome to the community,

I am sorry to hear about this. This could be due to a few things, are you running any type of battery performance or antivirus on the device?

These types of apps in some cases can cause issues with network signal.

Please let me know.

Re: Constant loss of signal 📶

Redskyatnight — Wed, 18 Jan 2017 01:32:09 GMT

No the phone isn't a month old. I haven't added anything like that. I was warned by my service provider thar their were a lot of complaints about the phone but they were about the battery and or the camera.

Re: Constant loss of signal 📶

Jake-SonyXperia — Wed, 18 Jan 2017 01:36:24 GMT

I see, have you tried using another SIM card to test out the signal strength, although the SIM may work on another device without issue, this does not mean it will work in this device correctly.

I am sorry for this inconvenience.

Re: Constant loss of signal 📶

Bran22 — Wed, 18 Jan 2017 23:39:52 GMT

I have the same problem with my phone plus I have a weird battery bug which goes from full to one percent in mins

Re: Constant loss of signal 📶

Redskyatnight — Thu, 19 Jan 2017 00:11:56 GMT

I'll try the new Sim card idea. I love the phone other than the signal issue.

Re: Constant loss of signal 📶

Redskyatnight — Fri, 20 Jan 2017 01:08:46 GMT

I went to my service provider and and talked to them about the Sim card solution. . They had a better idea instead of costing money their is a setting for the signal in the phone that they neglected to change when I purchased the phone. They did that within minutes phone was in hand costing no money and it's working strong. . For freedom mobile the phone in its out of the box state conflicts with their service. . It's changed no new Sim card and the phone works as it should. . I'm happy with my Sony.

Re: Constant loss of signal 📶

Jake-SonyXperia — Fri, 20 Jan 2017 01:23:32 GMT

Ah, this must have been a 2G network, it is likely that network carrier has stopped their 2G transmission which the handset could have been set to by default, although it should not be.

Sorry we did not go over this section, but I am glad you managed to resolve the issue

Re: Constant loss of signal 📶

AV1417 — Fri, 20 Jan 2017 15:25:48 GMT

I have somewhat same problem with my xa ultra. It looses signal but it's ok. but it cant change network autmatically from LTE to WCDMA or GSM. I cant make calls as my network provider AirTel does not support VoLTE.Please fix it.

Re: Constant loss of signal 📶

mosu — Wed, 08 Feb 2017 15:59:24 GMT

had the same problem had my first phone replaced with a new one by my network carrier. had a new unit and the problem still there i called their support tech and told me to put my mobile network to LTE only which makes my mobile data stable the problem is while on LTE only i can't call or text. i think this is a software problem i see other user have this problem and i see this problem only on single sim variants please fix this the phone is very good it's just sad it have a major bug

Re: Constant loss of signal 📶

Ali42017 — Fri, 07 Apr 2017 22:03:11 GMT

I have the same problem

Re: Constant loss of signal 📶

VinylOnly — Sat, 08 Apr 2017 00:28:04 GMT

May I what's the solution to fix the lost of signal for the second sim card. I have been struggling in Singapore since all the providers discontinue the 2G network. I asked some friends who uses oppo, they receive

Re: Constant loss of signal 📶

DotMicrobe — Thu, 13 Apr 2017 14:23:05 GMT

do you know the process of changing the signal settings because i would like to do it my phone has been having this problem aswell and im with freedom im just to lazy to bring it into the shop

Constant loss of signal 📶

Jaoafundar — Sun, 20 Aug 2017 05:47:03 GMT

When i buy may ultra XA its was LTE signal but when my phone damage on my LCD i dropped this item to the service center. Yes it well be okey but when i got home i noticed my signal of my phone its not good its only 1bar sometime nothing and my date connections instead of LTE it well turn to 4g,3g, when the service center back to.me. What happend for this. Please kindly verify this phone

Re: Constant loss of signal 📶

Qatrium — Sun, 20 Aug 2017 05:50:40 GMT

@Jaoafundar

Depending on your Android version, the signal will show one of these sets of indicators:

- LTE, H+, H, E

- 4G, 3G+, 3G, 2G

They mean the same, so nothing wrong here.

Re: Constant loss of signal 📶

dandy63 — Sun, 20 Aug 2017 07:48:55 GMT

@Jaoafundar follow @Quester advice but if you still have concerns/doubts contact the Service Centre which carried out the initial repair for their advice & your peace of mind

Re: Constant loss of signal 📶

azzido — Mon, 21 Aug 2017 18:16:37 GMT

It is not about the bars shown in the icon in upper right corner. It's about dBms. For example for my country dmms should vary between - 60 to - 110 where - 60 means very strong signal and - 110 very poor signal. I terestingly, thos value may differ between the bars in the icon you are referring to. I do not want go more into details here.

To check your real signal strenght based on dBms go to Settings - - > information about the phone - - > Information about the phone - - > sim card.

See the screenshot below for reference. I will only tell you you are not the one suffering from poor signal. This device has poor antennas:

Hope this will help.

Re: Constant loss of signal 📶

Bramptonrunner — Sun, 01 Oct 2017 08:49:20 GMT

I have signal out side but when I am at home can't make /receive calls. Or send texez

Re: Constant loss of signal 📶

robytigers — Sun, 07 Jan 2018 11:50:29 GMT

Hello, same problem for a few days, loss of signal to call, I have 4g and a very good speed but I can very rarely make a call, the same for the reception of call. I do not have a problem with mobile data, just to go and have the call. 1 bar only, on the 2 sim.

I try a software repair but nothing helps.

no new application, it's the same thing after a restore.

Re: Constant loss of signal 📶

robytigers — Sun, 07 Jan 2018 11:55:26 GMT

@Redskyatnight what is parameter ?

I Have a very good connection in 4G but only for internet , i CAN'T call ! 105dbm. its crazy

the last week , all was normal , i dont understand

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