topic Re: Xperia Go touch screen problem. in XPERIA archive

Xperia Go touch screen problem.

Xperianut — Mon, 14 Oct 2013 22:06:49 GMT

I had a place on a screen are not receiving my touch feedback when i tried messaging with keyboard. the backspace, O, P are not responding. If I rotate the phone/keyboard, My space button i not working now.

Weird tho, if Swipe unlock the same area, it work. Draging an icon pass that area is working.

It is possible the certain area on the touch screen are not working?

Re: Xperia Go touch screen problem.

Alexander1 — Tue, 15 Oct 2013 09:50:38 GMT

Test the touch screen using the application Xperia diagnostics:

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester

You could also try to repair the phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phones software > Press the blue link that says "Repair phone".

Re: Xperia Go touch screen problem.

reemeeran — Sun, 15 Dec 2013 07:49:59 GMT

My XPERIA doesn't respond to my touch in various keys like OP QC how to repair why this cause?

Re: Xperia Go touch screen problem.

leeming — Mon, 16 Dec 2013 20:10:41 GMT

Same problem as mine. See the link below. Is this a common issue with this model?

http://talk.sonymobile.com/t5/Xperia-go/Xperia-Go-touch-screen-has-dead-zones-around-the-edges/m-p/474345#U474345

Re: Xperia Go touch screen problem.

Alexander1 — Tue, 17 Dec 2013 14:35:59 GMT

If the problem persist after a repair of the phone software , I suggest that you contact your local Xperia support team to get information about nearest service center so your unit can get examined and fixed:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

Re: Xperia Go touch screen problem.

taufikabidin — Thu, 19 Dec 2013 10:31:48 GMT

i have same trouble here...

my keypad potrait cannot response, the point is "shift", "coma"...it was happen to whatsapp keypad, emoticon menu cannot response, and sometime my phone open automatically to camera and wechat, when i push "back", the phone still open that both app back and back again...it just can normal only use "home" touch.

that issue was happen to another app..so i can tell that the problem is from the screen...

i had to reinstalled the phone and the problem still yet solved...

i live at Lombok, Indonesia..in this area, there's nothing sony service centre...the nearest sony centre is at Bali..

pliss sony repair that issue to next phone, we believe sony can do that...

Re: Xperia Go touch screen problem.

Slick08 — Wed, 01 Jan 2014 23:59:42 GMT

did anyone tried doing this? and was it successful? anyone?

Re: Xperia Go touch screen problem.

Ron20 — Fri, 11 Jul 2014 15:05:22 GMT

I have also experienced this kind of problem in my phone, almost all of the keys in my keyboard are not functioning,after 4 months i get back from the service center for same problem..

Is there someone who can help me to solve this problem?..plsss

Re: Xperia Go touch screen problem.

Alexander1 — Thu, 31 Jul 2014 14:13:25 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I would suggest that you try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If the behavior persists, I suggest that you try to make a factory reset, and if that doesn't help, I suggest that you have your phone examined by a service center. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia Go touch screen problem.

clang — Sat, 27 Sep 2014 05:59:51 GMT

i have the same problem... when i bought the phone last December 29, 2014 it functioned however one to two weeks after my touch screen response became disfunctional so i decided to give to the enterprise where i bought the unit. it took me almost 7 months until now to know the condition of the phone and until now no cure was done for the unit. Moreover, the sonyericson company through the Millington Enterprise told me that i need to pay P8,500.00 for the repair. I asked then why should i pay in the first place it was a defect of your product and i waaited for how many months and until now no repair was done.

Re: Xperia Go touch screen problem.

clang — Sat, 27 Sep 2014 06:01:49 GMT

i think and believe the sony ericson should have move for this problem..if it is the fault of the user why does everyone is complaining about it. check your products! the right of the buyer is for us to have refund or replacement of the product! or possible we can really ask for court intervention.