topic HELP ME PLEASE!! My SP's SCREEN BROKE! in XPERIA archive

Accidental COVER!

Ansh_2013 — Sun, 03 Nov 2013 06:50:06 GMT

My Xperia SP's screen broke just above the illumination bar.

My phone was billed in the month of June/July. I went through the new accidental cover's terms & conditions which say that the device should be billed on or after September 15, 2013.

please tell me is there any option to avail this accidental cover by paying some amount and if not what about the Xperia SPs which were purchased before September 15?

Come on Sony we are also using the same device, why this date issue please xplain!!

HELP ME PLEASE!! My SP's SCREEN BROKE!

Ansh_2013 — Sun, 15 Sep 2013 14:34:39 GMT

Can anybody please tell me the cost for the screen replacement of Xperia SP.

Iv called up many SONY numbers but they all are non-responsive..

please tell me the cost and also tell if any money will be cleared under Sony warrenty??

my pup ate my phone and cracked the screen. the phone is still functional with touch responsive to almost all the areas on the screen. iv got cracks just above the illumination bar.

Re: HELP ME PLEASE!! My SP's SCREEN BROKE!

gwhispererz — Sun, 15 Sep 2013 15:10:23 GMT

Hi, best way to get an accurate repair cost is to send it to nearest service centre for evaluation.

Try contacting Sony during office hour.

Re: HELP ME PLEASE!! My SP's SCREEN BROKE!

Ansh_2013 — Sun, 15 Sep 2013 19:34:16 GMT

Thanx a lot. Actually I just wanted to have a rough estimate of the cost, if it comes out to be very expensive I would think to get a new device instead of getting it repaired. Also if any of you Sony guys can tell me whether any costing will be covered under warranty in this case? I wont have to take the pains to go or call the Customer care

Re: HELP ME PLEASE!! My SP's SCREEN BROKE!

dm84 — Sun, 15 Sep 2013 21:11:32 GMT

Check the following link http://www.ebay.co.uk/itm/like/251330884573?showlimghlp=true&lpid=92&device=m&adtype=pla&crdt=0&ff3=1&ff11=ICEP3.0.0&ff12=67&ff13=80&ff14=92

Re: HELP ME PLEASE!! My SP's SCREEN BROKE!

gwhispererz — Sun, 15 Sep 2013 22:05:13 GMT

I doubt that unfortunate incident is covered under warranty (my view) ....

Re: HELP ME PLEASE!! My SP's SCREEN BROKE!

Ansh_2013 — Mon, 16 Sep 2013 01:21:18 GMT

Thanx a lot dm84 for the link. I might have to consider the link you sent if the repairs are too costly here @ service center.
gwhispererz thanx, I also think the same as Sony handsets do not come under any accidental cover, which is provided by Dell...do let me know if there is any with Sony also.
Appreciate your replies but I don't understand why Sony officials never help out in such technical issues?? 😕

Re: HELP ME PLEASE!! My SP's SCREEN BROKE!

gwhispererz — Mon, 16 Sep 2013 01:29:30 GMT

You are welcome. :smileysmileywink:

Come back again if you need any sort of assistance, glad to help.

Here's the contact if you need it, http://www.sonymobile.com/global-en/support/contact-us/

Re: HELP ME PLEASE!! My SP's SCREEN BROKE!

dm84 — Mon, 16 Sep 2013 01:51:18 GMT

It's cool ansh_2013 a pleasure.

Re: HELP ME PLEASE!! My SP's SCREEN BROKE!

debkalpa — Thu, 14 Aug 2014 15:41:45 GMT

Hi,

I am a long time user of Sony mobile.

I have purchased One Xperia SP phone On 10ThMarch,2014 .That time Sony had an offer of Accidental Warranty for 6 Months from the date of purchase on that phone

My Phone display screen got broken on the Lower side yesterday but all the other things are working properly .

It is not yet 6 months and i must get the replacement of the screen free of cost as per the Accidental damage cover. .

Please Help me znd let me know.

Thanks

Debkalpa Sen Sarma

Re: HELP ME PLEASE!! My SP's SCREEN BROKE!

Sam — Fri, 15 Aug 2014 04:53:25 GMT

Hi debkalpa and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

You would need to speak with your local Xperia Care team regarding any service/warranty questions sorry.

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