topic Re: Moisture into my Xperia Z! in XPERIA archive

Moisture into my Xperia Z!

Farhad_Mah — Thu, 28 Nov 2013 20:28:58 GMT

Hi Sony Mobile Team! I was always a fan of Sony Mobile and all of my phones was sony until present.
I bought a Xperia Z about 3 months ago, It haven't any problem with washing, I spent 1~2 hours in pool with it and there was no problem and I was completely happy with it.
Today my phone was really dirty and I washed it with some clear water, I think I forgot to make it dry goodly and I putted it in my pocket, after about 1~2 hours I can see Moisture into edge of LED and also in Camera lens, I'm so sad I paid many money for it and I need to watch movies and take photos with it, I don't know what I should to do now,
A repair man told me you should change the LCD completely, it's about 70% of the price of phone. I haven't enough money right now, Can anybody help me? Can I recover it? Any tricks? It haven't warranty. I'm from Iran.

My Xperia Z Speaker Distored

Farhad_Mah — Mon, 28 Oct 2013 14:59:49 GMT

Hi Sony Team!

I bought a Xperia Z last week and after putting in water (glass) the speaker sound is too low and after about 3-4 hours it's normal, Now sound is loud but completely damaged and distorted, I did all things in forum (blowing, Vacum Cleaner and...) But after 1 week it's still distorted! I washed it again with a very clear water and did same things again but my speaker is still distorted! What should I do?
I paid for 500 Euros phone and now I have a damaged speaker mobile phone and I'm not satisfied!
Please help me...

Thanks so much!

Re: My Xperia Z Speaker Distored

Uliwooly — Mon, 28 Oct 2013 19:34:36 GMT

Take your phone to a Sony repair center

http://www.sonymobile.com/global-en/support/contact-us/

Re: My Xperia Z Speaker Distored

Farhad_Mah — Tue, 29 Oct 2013 04:01:32 GMT

I'm from Iran and here is no Sony Repair center! I'm so confused why sony mobile have not a repair center in Iran (more than 15 million people use Sony Mobiles in Iran)
What I should to do?

Re: My Xperia Z Speaker Distorted

Johan — Tue, 29 Oct 2013 07:27:05 GMT

I suggest that you send an email to your local support team: questions.ir@support.sonymobile.com

They can help you with how and where you'll find a repair center.

Re: Moisture into my Xperia Z!

Uliwooly — Thu, 28 Nov 2013 20:49:14 GMT

Open all the flaps/covers and look for a white rectangle if its pink or red that's how the water got in, also check if the back panel has risen as it seems to be an issue with some users.

Re: Moisture into my Xperia Z!

Farhad_Mah — Thu, 28 Nov 2013 20:50:04 GMT

I forgot to say, that behind the flap of usb charger is pink! and I'm so so so so so sure that it was completely closed before washing, I check them 3-4 times before it, I'm sure...
I think it haven't warranty...

Re: Moisture into my Xperia Z!

Uliwooly — Thu, 28 Nov 2013 20:53:08 GMT

It seems that you had an issue a few weeks ago

Re: Moisture into my Xperia Z!

Farhad_Mah — Fri, 29 Nov 2013 08:58:51 GMT

It was for my speaker, now the LCD have problem, the phone is in some Rice now, last night I dried it with hair drier and the fog and waters on the camera lens is okay now, but still LCD have water What I should to do? please help me...

Re: Moisture into my Xperia Z!

Farhad_Mah — Fri, 29 Nov 2013 12:43:35 GMT

I want to explain the situation right now and I expect that Sony Mobile Support team give me a good advice for resolving the problem.

I boght the phone about 3 months ago, after 1 hour of buying I dropped it in water and saw the result! It was amazing! Playing video underwater! and I called my phone with my friend phone and it's ringed under the water! and I answered! totally amazing! I really loved it. When I saw the result then I never dropped it in water, after 1 month I went to pool, with my friends, we got some great underwater photos and videos, It was amazing, my friends was amazed with it and they wanted to buy a Z too, I totally loved it, fast android, never freeze never hang, I loved it so much and I completely statisfed with it, but yesterday, a new friend saw that I bought a xperia z and he wanted to tested it under water, I said sure you can! I checked the ports triple times like previous moments, then he dropped it in a glass with a clear water, worked fine again and he was amazed, after about 10 seconds we dried it goodly and I went to university with the phone in my pocket, after about two hours my phone ringed and I answered it, when I saw the LED I totally shocked! **bleep**!!! water leaked intro my LED!!! the porst was completely closed! what the **bleep**?!!!
This is what happend to my phone, I opened all ports and tried to dry it with normal air, I went to a repair center they told me repairing it cost about 80% of the money of the phone and after changing LCD it water resistant will be lost! I totally dissapointed, In home I tried to dry it with a cool air of hair drying, thanks god the camera went back! all of the fogs and water on camera lens was cleared and the camera work now correctly, still the mainboard and spekaer is good and I can use it, the touch working perfectly like past, but as you can see in picture there is some water spot into the screen:

in the photo in left side of my phone you can see some dark blue spot, it's water into the screen!!! when I puch it I can understand it's water, now I'm drying it with a hair dryer and slowly I can see the waters are removing, but the spot in the whole screen is still here and as one of my friends said it will be never removed...
Help me, I love my phone performance, too fast and I never saw a freeze, playing games and it work perfectly and I'm enjoying it's strong camera with photography, but I want it again... help me please...

Re: Moisture into my Xperia Z!

Uliwooly — Fri, 29 Nov 2013 18:42:37 GMT

Why would you use a hair dryer? that's a terrible idea.

Re: Moisture into my Xperia Z!

Uliwooly — Fri, 29 Nov 2013 18:44:08 GMT

There isn't anything else anyone could suggest to you other than to take it to a Sony repair center

http://www.sonymobile.com/global-en/support/contact-us/

Re: Moisture into my Xperia Z!

Farhad_Mah — Fri, 29 Nov 2013 21:16:09 GMT

Because I can see still water is in my phone! I didn't use it to make my phone so warm! I was totally careful and it's really works! At least my camera is back now and about 30% of water removed...
Tomorrow I'll contact the sony repair center in Iran, Sony supports in Iran is too weak I hope they change it for me, I'm sure they will ask me a huge amount of money and they want to open my phone too, then it's not water resistant more than it...

Re: Moisture into my Xperia Z!

Uliwooly — Fri, 29 Nov 2013 23:10:57 GMT

Request a vacuum test

Re: Moisture into my Xperia Z!

nik13221 — Fri, 23 May 2014 20:08:00 GMT

Try with rice, it helped me first time when i had that problem with z1, but now im in same position and right now i am triing to get water out of my phone...

Re: Moisture into my Xperia Z!

tanzeelaz1 — Sat, 27 Dec 2014 05:02:49 GMT

My phone also got enetered by water and i can see it in its LCD, as a streak, what do i do? Can someone please help? i live in pakistan Rawalpindi, is there any repair centre here?any help will be appreciated.

Re: Moisture into my Xperia Z!

darlin4 — Sun, 15 Feb 2015 18:05:15 GMT

My phone too has the same problem with Sony z2, I have the warranty til September 2016, can sony do that for me?! Thank u

Re: Moisture into my Xperia Z!

Thommo — Sun, 15 Feb 2015 19:53:09 GMT

@darlin4 You would need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: Moisture into my Xperia Z!

darlin4 — Sun, 15 Feb 2015 20:25:58 GMT

how can i do it when I lost my papers and my phone is not even in my name !!! I searched into the other pages in internet and the other guys that have done this ,meaning sending their phones to sony center they (sony) never gave them back their phone !!! I bought it 400euro and I used it for 2 months.

Re: Moisture into my Xperia Z!

Thommo — Sun, 15 Feb 2015 20:43:08 GMT

ok well

1st - of all mind your language

2nd - if you have no proof of purchase and the phone isn't in your name then how would anyone know the device is yours legally and

3rd - whoever the device is in the name of and they have proof of purchase then they can return the device and last but not least

4th - so you've read some reports of negativity but there are also lots of positive, take into account that you only ever read negative comments on forums