topic Re: Not receiving texts/calls when on WiFi in XPERIA archive

Not receiving texts/calls when on WiFi

Abbym2205 — Thu, 15 May 2014 07:22:20 GMT

As soon as I switch to mobile data my texts come through and I can receive calls again. Tried googling but I haven't found anyone with this problem for this particular phone, and the solutions they found for their phone don't work for me. It's really frustrating as my 3G is incredibly slow. Does anyone else have this problem? I'm with Virgin Mobile (SIM only).

Re: Not receiving texts/calls when on WiFi

Alexander1 — Thu, 15 May 2014 14:53:09 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

That sounds really strange. I would suggest that you first of all try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Not receiving texts/calls when on WiFi

Clenchedrose — Thu, 22 May 2014 18:46:01 GMT

Hi, oh my god i though i was the only one. Virgin sim only contract. when on wifi no one can call or text me! did u sort it??

Re: Not receiving texts/calls when on WiFi

Abbym2205 — Thu, 22 May 2014 19:14:15 GMT

Hi! It's actually working now, I'm not really sure what fixed it. I know I turned the 4G off in settings as my sim is 3G but I think that's probably a coincidence. I really have no idea what caused it, but I hope yours sorts itself out too!

Re: Not receiving texts/calls when on WiFi

Clenchedrose — Thu, 22 May 2014 19:21:06 GMT

yeah a guy in the virgin store did that for me. the preferred network mode? worked for about an hour, now not again. did you put yours on wcdma only or wcdma (preferred)/gsm??

thanks

Re: Not receiving texts/calls when on WiFi

Abbym2205 — Thu, 22 May 2014 20:07:54 GMT

Mine is on WCDMA (preferred)/GSM I believe

Re: Not receiving texts/calls when on WiFi

Alexander1 — Fri, 23 May 2014 13:27:35 GMT

This sound quite odd.

@Clenchedrose: If you still experience issues, I would suggest that you try with another or a new SIM card in your phone.

Re: Not receiving texts/calls when on WiFi

Clenchedrose — Sat, 24 May 2014 08:01:58 GMT

It's actually working now. Very strange. Like other person said it just started working. It worked fine with other sims I had already tried it

Re: Not receiving texts/calls when on WiFi

Alexander1 — Tue, 27 May 2014 15:08:29 GMT

OK, great! Glad to hear it's working fine now. It was probably some temporarily network error of some sort.

Re: Not receiving texts/calls when on WiFi

Clenchedrose — Tue, 27 May 2014 17:10:34 GMT

Yesterday it stopped working again. People were getting my voicemail because I was on wifi. Annoying. Worked for a while. Just leaving wifi off now as I don't want to risk it

Re: Not receiving texts/calls when on WiFi

MrNutt — Tue, 27 May 2014 18:28:18 GMT

if you have 4g enabled but do not have a 4g service from your carrier it could be quite likly that you are not recieving any data as the phone is talking to the network and the network will be ignoring it as its not enabled at both ends.

Re: Not receiving texts/calls when on WiFi

Alexander1 — Wed, 28 May 2014 14:19:57 GMT

If the suggestion above doesn't help I would suggest that you talk to your network provider to get a new SIM card to see if that works better.

Re: Not receiving texts/calls when on WiFi

Clenchedrose — Wed, 28 May 2014 16:02:24 GMT

I have already turned 4G off on my phone, I have also had two new sims and changed my number to try and fix it. Still nothing

Re: Not receiving texts/calls when on WiFi

poxona — Thu, 29 May 2014 21:38:12 GMT

I'm having exactly the same issue..didn't realise it was just on Wi-Fi but makes sense as I can only recall having the problem at home. I have to go into flight mode for a moment to fix it....But only works for a while. I'm also on virgin is this a coincidence or has the phone only initially been available through virgin?

Re: Not receiving texts/calls when on WiFi

Bearings — Thu, 29 May 2014 22:59:35 GMT

http://ukmobilecoverage.co.uk/network/virgin

http://www.virginmobile.com/vm/ukCoverage.do?contentId=coverage.in.uk.howdoi.sm235

Seems like you need to do some work when using Virgin Mobile since it is piggy backing on other networks.

Re: Not receiving texts/calls when on WiFi

hilbabe45 — Fri, 27 Jun 2014 11:59:47 GMT

I've been unable to receive calls. Called Sony support who didn't recognise the issue at all and referred me back to Virgin. Virgin asked me to turn off wifi which fixed the problem (setting GSM or WDCMA/GSM didn't solve the problem). Josh at Virgin Mobile said that this was a known glitch affecting several android handsets across networks and brands, and that a fix was iminent. I hope he's right.

Re: Not receiving texts/calls when on WiFi

Sachin001 — Sun, 13 Jul 2014 21:05:29 GMT

I'm on virgin mobile and I have been having the exact same issue. While my wifi is on I receive no call or text, all my friends get is number is unavailable messages. I am also having an issue with 3g sometimes when I have full signal I can't load webpages. (can revive data but I can't request)

your losing your identity of manufacturing quality electronic products..sort it out Sony!!!

Re: Not receiving texts/calls when on WiFi

mattstant123 — Wed, 27 Aug 2014 15:43:16 GMT

Not Really strange at all i have exactly the same problem with my z2 it is brand new out of the box NO!!!!! apps installed.

i have also had the problem with condensation inside the camera. i think sony need to seriously rethink the marketing of this phone it is NOT and never will be water proof its is water resistant at best and woe betide you if you place it in water cooler than the inside of the phone because condensation is inevitable and sony appers to be sticking two fingers up to every customer telling them you must have left the flaps open.

Disgraceful attitude

Re: Not receiving texts/calls when on WiFi

selinalovatt — Sat, 11 Oct 2014 14:11:16 GMT

I am having this issue with my new Z2 handset with a virgin media sim only too.

Did anyone find a permanent fix (beyond leaving wifi off)