Phone not starting

AnuragGali — Sun, 12 Oct 2014 10:26:31 GMT

I bought a song xperia sp last night, i kept it for update n while updating it in last few minutes current was gone, and as a result my net conncetion was lost n i shut down my computer, now my phone is not starting up n its not even connecting when i am connecting it to my system, plz fix my problem kindly, ty.

Re: Phone not starting

_alexdon_ — Sun, 12 Oct 2014 10:50:23 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.

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Phone not starting

Re: Phone not starting