topic Re: Sony service in XPERIA archive

Sony service

bruteoutlawz — Sun, 12 Oct 2014 21:43:04 GMT

So i just got my z2 back from "repair". And they have done nothing about my issues with the phone. On the paper i got from the "engineer" it says they have done a software update (which i could of done myself) and screening (dont know what that means).

Basicly i have light leaking from the gaps on the front left and right of the phone where the glass meets the frame. Its really distracting when using the phone in a dark room and surley its not waterproof if i can see light coming through. Another issue is battery life, its been pretty average and sometimes will go down 2 percent at a time for no apparent reason. For example i could be on 80% and it will go down to 78% without ever displaying 79%. These are the main issues, the notification light is also a bit faded on the right hand side but thats a minor issue that i can live with if i have to. Really dissappointed in sonys service, i left a detailed explanation of my problems in the box when i sent it off for repairs, i even drew a diagram to point out the leaking light. but they seem to have ignored this.

Anyone else here see light leaking through the gaps on the front of the phone?

Re: Sony service

MVC — Sun, 12 Oct 2014 22:28:32 GMT

No light leakage on my Z2. If you bought it from a UK retailer or network then ask them to sort it out. In the EU the seller has to give you a 2 year warranty and can't fob you off to the manufacturer with ongoing problems. They sold it - they are liable.

There's a vacuum test Sony service centres can do (apparently) to check it meets the IP rating (waterproofing). In the UK I think this means sending it off for a while....not sure where you are.

My battery meter shows odd and even numbers - it can drop in chunks sometimes - never really noticed a pattern to it. The main thing is that it remains usable for a working day - take mine off charge at 7am and it usually plenty of juice left late evening unless I've been OTT with the camera etc.

Re: Sony service

bruteoutlawz — Sun, 12 Oct 2014 22:33:39 GMT

The retailer will just send it to sony so i might as well deal with it myself. I can only see the light leaking in a dark room, have you taken yours in a dark room to check if yours has light leaking?

Re: Sony service

bruteoutlawz — Sun, 12 Oct 2014 22:36:03 GMT

If it comes to it i will just put it in water and see what happens. (making sure i record the whole event on video so they cant say the flaps were open). But even if it is waterproof i dont think its acceptable that i can see light coming through those gaps. Its clearly a manufacturing issue and should be replaced.