topic Re: Cant Starting after upgrade and installed software in XPERIA archive

Cant Starting after upgrade and installed software

jhoney — Mon, 13 Oct 2014 06:21:33 GMT

Hello

I was bouught this Sony Z Tablet 2 days ago

Then today i was updated and installed some program

When i installed and updated the sony software, ask to restart.

But till now the phone cant start up or unable to lit, still blank screen

Please advise how to trouble shooting it

Thank you

juliet

Re: Cant Starting after upgrade and installed software

Thommo — Mon, 13 Oct 2014 06:29:31 GMT

Try performing a system repair as this will often fix issues after an upgrade - This will factory reset your phone

Switch off your tablet and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your tablet still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Cant Starting after upgrade and installed software

jhoney — Mon, 13 Oct 2014 07:43:28 GMT

hello

still not work

was update this program then when ask restart it wont restart again

17.1.2.A.0.314

Please advise

Thank you

Re: Cant Starting after upgrade and installed software

Thommo — Mon, 13 Oct 2014 08:02:44 GMT

Did the repair complete successfully? If it did and you are still facing the same issue then you need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: Cant Starting after upgrade and installed software

jhoney — Mon, 13 Oct 2014 08:25:21 GMT

the upgrade software ones was sucesfully before asking restart

and the repair issue still unsucesfully

so what should i do

please advise

thank you

juliet

Re: Cant Starting after upgrade and installed software

Thommo — Mon, 13 Oct 2014 13:49:52 GMT

As above you need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/