topic Re: Device is not ringing in XPERIA archive

Device is not ringing

j8 — Fri, 17 Oct 2014 05:58:17 GMT

Hello,

I am facing below issue in recently purchased Sony Xperia L.

Device is not ringing at all when call comes, some notification comes. I have tried to do factory reset then also its not working.

Please provide me solution to resolve this issue.

Regards,

Durgesh Patel

Re: Device is not ringing

_alexdon_ — Fri, 17 Oct 2014 06:06:25 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.

If the above does not help,get in touch with a sony service.

Re: Device is not ringing

j8 — Tue, 28 Oct 2014 09:26:22 GMT

Hello,

I tried with your approach but still problem is persist.

can you give me another approach if you have?

Regards,

Durgesh Patel

Re: Device is not ringing

_alexdon_ — Tue, 28 Oct 2014 14:29:36 GMT

You might need to visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/