Kikkat update failed on m2dual

Menakshi — Fri, 26 Sep 2014 11:04:26 GMT

Today i tried to update my phone to kitkat -it was updating when all of a sudden power went off entire electricity goes off and my pc- phone shut down, when power come back i tried to connect my phone to my pc it wasnt detected by software pc companion neither my phone getting start up its not booting atall i just brought this phone 2 days ago. please tell me what to do? suggest me a was out please

Re: Kikkat update failed on m2dual

Thommo — Fri, 26 Sep 2014 11:11:58 GMT

Try performing a system repair as this will often fix issues after a failed upgrade - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

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Kikkat update failed on m2dual

Re: Kikkat update failed on m2dual