topic Z2 Screen screen problems in XPERIA archive

Z2 Screen screen problems

brownystar — Sun, 28 Sep 2014 07:48:32 GMT

hi everyone i have the z2 and on thursday the screen just went very dim and dark. the brightness is set to full but still does not inprove the screen from being nearly black. i contacted sony who said it was a software problem and to use the pc companion to install the firmware again which i did and still the same. so looks like it isnt a software problem any other suggestions to fix this. the phone was purchased in may 2014 thanks for any help in this matter. have attached a picture. belive it of not the screen is actully on at full brightness lol but looks off

Re: Z2 Screen screen problems

_alexdon_ — Sun, 28 Sep 2014 08:10:41 GMT

This might be hardware problem after all,stop by a sony service.

Re: Z2 Screen screen problems

brownystar — Sun, 28 Sep 2014 08:14:51 GMT

thanks for the reply i have no idea where my nearest sony center is and will the warranty cover the repair

Re: Z2 Screen screen problems

_alexdon_ — Sun, 28 Sep 2014 08:16:42 GMT

http://www.sonymobile.com/global-en/support/contact-us/

See here.

Re: Z2 Screen screen problems

brownystar — Sun, 28 Sep 2014 08:45:21 GMT

will have to contact them monday then. if sent for repair will i need my receipt of purchase of dosnt that matter thanks

Re: Z2 Screen screen problems

_alexdon_ — Sun, 28 Sep 2014 08:47:05 GMT

You should have a proof that you bought the phone but better check that with them.

Re: Z2 Screen screen problems

brownystar — Sun, 28 Sep 2014 08:55:48 GMT

ok thanks for the info will contact them. I lost the receipt when we moved but i wouldnt have the phone if i hadnt brought it lol

Re: Z2 Screen screen problems

_alexdon_ — Sun, 28 Sep 2014 09:28:51 GMT

I know,but they can be very meticulous.

Re: Z2 Screen screen problems

brownystar — Sun, 28 Sep 2014 09:31:26 GMT

so if they refuse under warranty will cost a fortune to get fixed. to me its like the back light has failed or screen is on the way out

Re: Z2 Screen screen problems

malt1977 — Sun, 28 Sep 2014 09:35:06 GMT

There is a very high chance that if you can't supply your proof of purchase, they won't honor the warranty. I'm not sure of the costs for this sort of repair, but imagine you'd be looking at a new digitiser and whatever else needs doing.

I'd say you best go to where you got the handset and see if they can do a reprint of your receipt.

Re: Z2 Screen screen problems

christopherjz — Sun, 28 Sep 2014 12:54:45 GMT

Proof of purchase should not be needed, the warranty information is all held on sony systems. They can search all the warranty information from your IMEI. I know this because I was shown the system they use at a Sony Service Centre and also given a print out of my warranty information without showing them ANY proof of purchase. The only reason I could think for Sony to ask for proof of purchase is to try and get out of honouring the warranty.

Re: Z2 Screen screen problems

malt1977 — Sun, 28 Sep 2014 13:15:42 GMT

Interesting. Although I know they would have the handset info, the proof of purchase also lets them know that the handset isn't stolen. For instance, Apple always request to see POP despite having IMEI registered on their system.