topic Re: two screens notification icon in XPERIA archive

two screens notification icon

vp84 — Fri, 29 Aug 2014 07:13:04 GMT

Hello

When i start my device a big message or icon saying "POWER OFF" appears and i have to press the back or home button in order to go to the "enter pin code screen":

After this, when the home screen appears i always have a two blue screens notification icon on the top left of the screen:

If i tap on this icon this is what appears:

This icon never disappear and the only way that i have to quit this icon is forcing stop through this screen

Is this normal?, If this isn´t normal, how could i fix this?

Re: two screens notification icon

dm841 — Fri, 29 Aug 2014 08:53:39 GMT

can't see the pictures yet but soulds to me like a device that needs to be repaired via pc companion

Re: two screens notification icon

dm841 — Fri, 29 Aug 2014 09:05:40 GMT

now i see the picture did you flash a new firmware on your device ?

Re: two screens notification icon

Bandolero — Fri, 29 Aug 2014 09:19:52 GMT

Your using the flash tool to flash your phone i believe, for PC Companion and a end user phone. That should not appear.

Re: two screens notification icon

vp84 — Fri, 29 Aug 2014 10:09:32 GMT

Hello again

No, i never have flashed my device. I bought it a month ago and since the firt time i powered it on i have this issue.

I bought the mobile new from rakuten.es at a good price and the seller brought the mobile from germany . Maybe the seller flashed the device before selling it without telling this?

Could i fix this issue with pc companion software?

Thanks

Re: two screens notification icon

Settee — Fri, 29 Aug 2014 12:02:16 GMT

I have the same issue. There is a thread "Strange Symbol - display won't enter sleep mode" (I can't work out how to link to it from this app) it's not solved. Does your sleep mode kick in? Mine doesn't unless I force close the app in your pictures.

Re: two screens notification icon

_alexdon_ — Fri, 29 Aug 2014 13:09:05 GMT

I wonder if the device is really for selling or just kind of a prototype.Could you repair with PCC?

Re: two screens notification icon

vp84 — Fri, 29 Aug 2014 16:20:25 GMT

Settee, I had not realized that i had the that you are saying, but yes. The sleep mode doesn't kick in unless I press the power button or force stop the app.

Alexdon, following customer service instructions, i have tried to fix the problem with PCC but the issue remain. I dont´t know if the device is a prototype, i bought it as a new device last month.

Re: two screens notification icon

Settee — Fri, 29 Aug 2014 18:24:25 GMT

Hi all my phone is a new contract phone from O2 so is an off the shelf retail phone.

Re: two screens notification icon

gatinho76 — Fri, 29 Aug 2014 21:09:30 GMT

Hi,

I returned my phone as it was only a few days old as a DOA (dead on arrival). It was accepted immediately.

I will get the new one on tuesday, hopefully without the issue.

Keep you updated.

Gatinho.

Re: two screens notification icon

_alexdon_ — Sat, 30 Aug 2014 07:53:22 GMT

Try to contact your seller.

Re: two screens notification icon

vp84 — Sat, 30 Aug 2014 16:15:12 GMT

At last, the solution offered from the sony customer service is repair the device in a sony repair store. But first i´ll try to get a new phone from the seller too.

Re: two screens notification icon

Settee — Sat, 30 Aug 2014 20:15:35 GMT

@vp84 likewise. I'm going to try and back it.

Re: two screens notification icon

_alexdon_ — Sun, 31 Aug 2014 10:30:37 GMT

Keep us updated.

Re: two screens notification icon

Settee — Mon, 01 Sep 2014 19:28:35 GMT

All, an update. My retailer was happy to exchange the phone, however it's now a couple of days since I did the "repair phone" in PC companion (which updated me to 4.4.2) and the problem has gone away today. Whether this is just coincidence or not I couldn't say. But if any one gets this issue it might be worth waiting a couple of days after a Pc companion repair to see.

Re: two screens notification icon

_alexdon_ — Mon, 01 Sep 2014 21:05:28 GMT

This sounds good.

Re: two screens notification icon

gatinho76 — Tue, 02 Sep 2014 05:04:21 GMT

Hi All,

I received my 2nd phone and on the startup I was really afraid, because I got the Power Off button again and a text message saying:

"FACTORY STARTUP SEVICE - Please wait for on-screen POWER OFF button"

I then pressed this button once and the phone turned off.

The button never appeared again and the phone now works fine, thanks god!

Gatinho

Re: two screens notification icon

Rickard — Thu, 30 Oct 2014 09:41:39 GMT

This is an app that's used during production to verify that the touch input works. It's triggered when a specific TA-parameter is not set but before the phone leaves production this parameter is set so you should not see this in a unit you buy in a store.
As gatinho76 says, pressing the button should remove the pop-up permanently but if pressing power off doesn't work and remove this pop-up permanently you need to contact a service location to have the phone flashed with a specific update. A repair in PC Companion or Bridge for Mac can't fix this i'm afraid.

For more information about how to submit your phone to service and where, contact your local support team.