experia z1 screen will not switch on

u_moola786 — Tue, 12 Aug 2014 19:47:59 GMT

hello

im in need of some serious help.

myy Sony Experia z will not switch on and i dont know why. i have tried all forms of ways reccommended on the Sony website and also tried using PC Companion to use the software update for phone service but it does recognise my usb conection.

please help me or recommend a way for me to fix this problem as soon as possible.

P.S i took my phone to mtn and they want to charge me R5500 to fix up this problem while my phone is still under warranty . this is unacceptable.

i would prefer direct aid from Sony.

Thank you .

Re: experia z1 screen will not switch on

Thommo — Tue, 12 Aug 2014 20:04:50 GMT

Try to perform a system repair

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

To add this is a user support forum so the direct aid you speak of will be from your local Xperia care team http://www.sonymobile.com/global-en/support/contact-us/

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experia z1 screen will not switch on

Re: experia z1 screen will not switch on