topic Xperia J not responding in XPERIA archive

Xperia J not responding

AubreyXperiaJHe — Wed, 29 Oct 2014 14:37:52 GMT

Hi, my phone stopped working last night. It turns on and lets me unlock it, but the inside is messed up. It works for the first couple minutes, but then everything stops responding. I've tried restarting it, taking out the battery, just leaving it alone for a couple hours, and nothing is working. I even got a message saying that Xperia Home is not responding and asking if I'd like to close it. The screen is now black but still lit with the backlight, and the bar of info at the top is still there but with the incorrect time showing. Please help me, I really can't afford to buy another phone, I've only had this one for 14 months.

Re: Xperia J not responding

_alexdon_ — Wed, 29 Oct 2014 14:39:24 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Xperia J not responding

AubreyXperiaJHe — Wed, 29 Oct 2014 14:51:32 GMT

I have a mac that's old and still running on snow leopard. It won't connect with my phone

Re: Xperia J not responding

AubreyXperiaJHe — Wed, 29 Oct 2014 15:11:52 GMT

I downloaded Sony Bridge and its saying it can't find the device even though it's connected.

Re: Xperia J not responding

_alexdon_ — Wed, 29 Oct 2014 17:33:17 GMT

Have you tried to turn off the device and only connect when prompted? That is the key for it to work.

Re: Xperia J not responding

AubreyXperiaJHe — Wed, 29 Oct 2014 20:19:10 GMT

Yes, that didn't work either

Re: Xperia J not responding

_alexdon_ — Wed, 29 Oct 2014 20:22:00 GMT

In this case,you need to stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia J not responding

AubreyXperiaJHe — Wed, 29 Oct 2014 20:31:52 GMT

Okay thanks... Would it be a good idea for me to stop by somewhere like The Source and see what they have to say?

Re: Xperia J not responding

_alexdon_ — Wed, 29 Oct 2014 20:36:29 GMT

Where have you bought your device from? You should contact them.

Re: Xperia J not responding

AubreyXperiaJHe — Wed, 29 Oct 2014 21:02:07 GMT

I bought it from The Source so I can check back there

Re: Xperia J not responding

_alexdon_ — Wed, 29 Oct 2014 21:06:16 GMT

Yes,keep us updated.