topic Re: Send button greyed out on texts. XPERIA E5 in XPERIA archive

Send button greyed out on texts. XPERIA E5

Yannix — Tue, 13 Dec 2016 22:24:49 GMT

I cannot send any texts from my phone. I can enter the phone number and message but the send text button arrow is greyed out and does not work. I have shut down and restarted a couple of times but no luck. I can send calls OK. Any ideas. Please don't say factory reset as I've had to do two in the last three months for other issues

Re: Send button greyed out on texts. XPERIA E5

Uliwooly — Tue, 13 Dec 2016 22:30:19 GMT

@Yannix

which messaging app are you using?

Re: Send button greyed out on texts. XPERIA E5

Yannix — Tue, 13 Dec 2016 22:34:18 GMT

The standard app supplied with the phone. I've just done another restart and it's working now thanks. I've had nothing but trouble with the thing. One fault after another

Re: Send button greyed out on texts. XPERIA E5

Uliwooly — Tue, 13 Dec 2016 22:38:14 GMT

@Yannix

could you test it in >>> safe mode

Re: Send button greyed out on texts. XPERIA E5

Yannix — Tue, 13 Dec 2016 22:47:50 GMT

Thanks. I'll give it a go tomorrow. There's definitely something wrong with it as the camera and video buttons only work intermittently as well and it failed on the camera button test

Re: Send button greyed out on texts. XPERIA E5

Uliwooly — Tue, 13 Dec 2016 23:56:01 GMT

@Yannix

Then the issue could be hardware related.

Re: Send button greyed out on texts. XPERIA E5

Jake-SonyXperia — Wed, 14 Dec 2016 00:00:46 GMT

Hi @Yannix,

Welcome to the community,

Sorry to hear about the issues you have, let's see if we can help.

Although there is a possibility that this is hardware, it would be a good idea to backup and then run a software repair on the device using Xperia Companion ( you only mentioned a reset)

backup using Xperia Companion

software repair using Xperia Companion

I have supplied two links above, they will help with this process, if you are unsuccessful, please follow through with @uliwooly's information to get the device to a service agent.

Let us know how you get on.

Re: Send button greyed out on texts. XPERIA E5

Yannix — Wed, 14 Dec 2016 19:55:34 GMT

Thanks for the advice. Unfortunately my PC doesn't recognise the phone using the Campanion so if I factory reset or send it off I lose everything again

Re: Send button greyed out on texts. XPERIA E5

Jake-SonyXperia — Wed, 14 Dec 2016 23:10:51 GMT

Do you have another PC you can use, maybe a friend or family members you could try?

You may be able to backup content from within the device, have you checked to see if the device has a backup application?

Re: Send button greyed out on texts. XPERIA E5

Yannix1 — Fri, 23 Dec 2016 14:42:25 GMT

My spare desktop PC will connect but the backup continually stalls partway through and then fails. I've tried backing up one section at a time as well instead of everything and that also fails partway through.

So far, the only way to get stuff off the phone is to email photos or back up to Google Drive. Is there any way I can get my contacts / text messages etc off other than using the companion?

I am very reluctant to send it off and lose everything again. This phone is now becoming a nightmare to deal with and the volume has now gone today and I can hardly hear anything on it. Fed up now