topic Re: Sim lock/network lock in XZ Series

Sim lock/network lock

Thantzinhtwe — Wed, 08 Nov 2017 17:35:55 GMT

HI I'm from the Myanmar.. I received a Sony Xperia XZ from a relative who used to live in US. I put my sim but there's no signal, when I check the menu there's sim tool kit. So I want to ask if it is network lock?

I have called *#*#7378423#*#*, and gone into the Service Info -> SIM lock menu. The screen info is:

[x] Network 0

[ ] Network subset 0

[ ] Service provider 0

[ ] Corporate 0

[ ] SIM 0

What do I do now?

Re: Sim lock/network lock

CameronT — Thu, 09 Nov 2017 01:13:41 GMT

Hi @Thantzinhtwe, welcome to the community.

It does appear that your phone has a SIM lock on it. You may need to contact the network the handset is locked to to unlock it from that network.

Re: Sim lock/network lock

Tawaz — Wed, 20 Dec 2017 16:20:56 GMT

Did you manage to fix the locked phone?

Re: Sim lock/network lock

SebD — Fri, 22 Dec 2017 13:58:07 GMT

Hi, same problem here but after getting the unlock code from the provider. They tell me this:

If the number next to “Network” is zero, you would need to visit

http://www.sonymobile.com/gb/support/contact-us

Our unlock code is correct for the IMEI supplied, but Sony must reset the counter on your device to allow the code to be inputted.

They will give you the full information through their website form.

So they've thrown the ball into your court.

Please advise.

Seb

Re: Sim lock/network lock

danny5857 — Sat, 28 Apr 2018 06:19:17 GMT

Sim Lock

X Service Provider Unlimited

I want to insert new sim card it seem to be the sim is blocking with above status

Re: Sim lock/network lock

Tawaz — Mon, 30 Apr 2018 20:21:06 GMT

Well someone did unlock mine so easy *personal info hidden*

Re: Sim lock/network lock

Jarni — Wed, 02 May 2018 17:57:45 GMT

How, same issue here.

Re: Sim lock/network lock

Jarni — Wed, 02 May 2018 17:58:38 GMT

Did you get sorted?

Re: Sim lock/network lock

Uliwooly — Wed, 02 May 2018 18:04:08 GMT

@Jarni

contact your Local support they might be able to help you

Re: Sim lock/network lock

Tawaz — Thu, 03 May 2018 18:36:59 GMT

Yes I did where are you

Re: Sim lock/network lock

Uliwooly — Thu, 03 May 2018 18:43:30 GMT

@Tawaz

This is a global user based forum, you should stay in contact with your Local support