topic Re: Not compatible with Whatsapp? in XZ Series

Not compatible with Whatsapp?

fytng — Wed, 09 May 2018 09:02:15 GMT

Some of my outgoing voice messages are inaudible. I have contacted Whatsapp but it seems that they cannot solve this issue too.

Re: Not compatible with Whatsapp?

NunoSEN2 — Wed, 09 May 2018 10:43:29 GMT

Hi @fytng;

Do you have by any chance a dual SIM model?

See this thread:/t5/Xperia-XZ2/WhatsApp-problem-when-using-Dual-Sim-cards/m-p/1317048#M482

Re: Not compatible with Whatsapp?

fytng — Wed, 09 May 2018 15:31:56 GMT

Yes but I only use one sim card. And this problem occurs even when I'm uding Wifi.

@NunoSEN2wrote:
Hi @fytng;
Do you have by any chance a dual SIM model?
See this thread:/t5/Xperia-XZ2/WhatsApp-problem-when-using-Dual-Sim-cards/m-p/1317048#M482

Re: Not compatible with Whatsapp?

NunoSEN2 — Wed, 09 May 2018 19:12:30 GMT

@fytng;

Try clearing Whatsapp cache and data uninstall the app, restart phone and install it again.

If that doesn't work I think only app developers can help.

Re: Not compatible with Whatsapp?

fytng — Thu, 10 May 2018 02:12:29 GMT

Thanks, I'll try that. I did contact Whatsapp but they only asked me to update Whatsapp and send them the problematic files.

Re: Not compatible with Whatsapp?

Lord_viridis — Thu, 10 May 2018 09:35:18 GMT

@NunoSEN2wrote:
@fytng;
Try clearing Whatsapp cache and data uninstall the app, restart phone and install it again.
If that doesn't work I think only app developers can help.

This is the same as I would say, from the user side of things there's only so much we can do before the app developer needs to look at it.

Re: Not compatible with Whatsapp?

dandy63 — Thu, 10 May 2018 09:45:15 GMT

I often find when WhatsApp 'updates' I have problems with it not working properly, been like that on my last 2 phones.....after a few restarts on said phones it works fine

Re: Not compatible with Whatsapp?

fytng — Sat, 12 May 2018 06:24:07 GMT

It doesn't work... XZ2...sighs!

Re: Not compatible with Whatsapp?

jdegre — Sat, 02 Jun 2018 12:35:11 GMT

I'm having similar issues. When sending whatsapp voice messages, they get "muted" randomly, at some point during the message recording. This has happened even shortly after a fresh install, so I doubt that clearing caches and re-installing can solve anything.

For what it's worth, I have also had the same issue while streaming live Facebook videos (interestingly enough, Facebook own whatsapp, so mabe there is some software shared between both apps, don't know...).

All in all, the phone is unusable for me. I have done several factory-resets, and tried the "phone repair" option in Xperia Companion, but nothing has helped.

Initially, I suspected it was due to a faulty phone, so I ordered a replacement and got a new phone. But the problem is still there... pfffff

Re: Not compatible with Whatsapp?

fytng — Sat, 02 Jun 2018 23:10:13 GMT

I have been contacting Sony about this issue. All they asked me to do were update Whatsapp, repair the phone using the companion and bring the phone to the repair center!

Re: Not compatible with Whatsapp?

Ian81 — Wed, 20 Jun 2018 08:32:05 GMT

Hi did you solve this problem I am having the issue with WhatsApp ?

Re: Not compatible with Whatsapp?

fytng — Wed, 20 Jun 2018 09:33:27 GMT

No, still having the same problem.

Re: Not compatible with Whatsapp?

jdegre — Sat, 30 Jun 2018 12:30:41 GMT

i could not solve the problem, and the sony support representative suggested me to return the phone, so that's what i did, and got my money back.

Re: Not compatible with Whatsapp?

fytng — Sat, 30 Jun 2018 13:28:28 GMT

Did they admit that it's the problem of their system?

Re: Not compatible with Whatsapp?

Qatrium — Sun, 01 Jul 2018 04:42:17 GMT

@fytng

It might be a long shot, but can you make sure that you are not blocking the main microphone (marked as no. 12 in the diagram) while holding your phone or with a case? It's just next to the USB-C port and I find some people accidentally blocking it in the specific way they hold their phones.

12. Main microphone

Re: Not compatible with Whatsapp?

fytng — Sun, 01 Jul 2018 04:52:57 GMT

:smileyhappy:Thanks. I don't think I hold my phone that way but I will observe.