topic Re: Sony xz headphones jack not recognized in XZ Series

Xperia XZ headphone jack malfunction

sc1207 — Wed, 30 Nov 2016 01:48:02 GMT

Hi all,

I've been using my Xperia XZ for about 2 months now and I've been having very annoying problems with the headphone jack.

I tend to listen to music with my phone in my pocket but the slightest pressure on the headphone plug seems to make the phone detect the headphones to be removed. I have tried a straight plug, an L shaped plug and different sets of headphones and the results are all the same. My music never continue for more than a few steps if I walk around with my phone in my pocket.

Secondly, I use headphones that do not have an in-line mic and controls but the phone keeps thinking that I have pressed controls on an in-line mic and activates voice search functions which is also highly annoying.

Just wanted to see if these are common problems with the XZ? If not I might bring it in for servicing

Re: Xperia XZ headphone jack malfunction

CameronT — Wed, 30 Nov 2016 02:31:59 GMT

Hi @sc1207,

I am not aware of any widespread issue with the XZ, but based on the information you have provided I would recommend you contact your Local support team to have it assessed.

Re: Xperia XZ headphone jack malfunction

MarlonUk1 — Wed, 30 Nov 2016 03:23:42 GMT

I did notice this at all, can you find the tech specs of your accessories? It might be using a different standard as those commonly found headsets, (like CTIA), also make sure you pressed the headphone jack until you hear a click or the whole jack is in.

Re: Xperia XZ headphone jack malfunction

maxivp19 — Tue, 24 Jan 2017 20:36:34 GMT

Today I had the same problem. First I thought something went wrong with the right headphone, but after I tried with different headphones I found the same with all types. When I pulled the jack to the end nothing changed, but when moved it while pressing to right it seems that the problem is somewhere deep at the jack inside.

Re: Xperia XZ headphone jack malfunction

anshu18 — Wed, 25 Jan 2017 19:42:12 GMT

Yes its there, it also sometimes did not detect my hi res Sony xba a2 earphone

Re: Xperia XZ headphone jack malfunction

emrose1 — Sat, 28 Jan 2017 10:59:16 GMT

I've had my xperia XZ for just over a month havent had any succes with any headphones, just plugged my new beats in and what do you know, one side works! The head phones work perfectly fine on their own and in all other devices, and the phone is basically new also, unfortunatly the fault seems to be in the phone.

The XZ does seem to require a slightly longer headphone jack than most standard ones if that is any help, but still seems to unfortunately have its problems. 😕

Sony xz headphones jack not recognized

Sonyusermo — Fri, 10 Mar 2017 09:03:59 GMT

I recently bought both the new Sony xz and a pair of expensive bose headphones. So the problem I'm having when I connect the bose quiet comfort25 headphones in the music is detected through the headphones for the total maximum duration on 2 seconds and the I get a error message saying that "Warning you have unplugged the wired headset" now if there is a fixed like to know if not I will be returning my phone back to Sony. Thanks
Mo

Re: Sony xz headphones jack not recognized

TobbeBlad — Fri, 10 Mar 2017 15:45:44 GMT

I have a brand new Xperia XZ and I was so happy until I plugged in my well working Bose QuietComfort 20 headphones. The music plays for about 5-10 seconds and then it disconnects the headphones. Plugging them in and out again makes them work again for the same time.

It has to be some SW issue since the headphones works perfectly well on all other mobiles (including iPhone 5 and Xperia Z2) and its no geometrical difference between the plug on the Bose than on the headphones delivered with the XZ. Those work perfectly well, but isn't what I want to use of course.

Re: Sony xz headphones jack not recognized

Klokkebibi — Fri, 24 Mar 2017 05:38:16 GMT

Hi! I got my Experia XZ two days ago and just tried plugging in headphones. The headphone icon comes up for about 5 sec then disappears but the sounds never comes through. Very frustrating. Nothing above has worked

Re: Sony xz headphones jack not recognized

J13W — Wed, 29 Mar 2017 11:37:55 GMT

Same experience here. My Bowes & Wilkins C5´s works excellent in my old Z5 Compact, not with my XZ..apart for those 2s.. Very annoying and frustrating. I agree, it must be a SW issue which I really do hope there´s a fix for. Soon.

Re: Sony xz headphones jack not recognized

natarmy — Sat, 01 Apr 2017 05:29:13 GMT

I just somehow found the way to solve XZ + Bose problem!!

I experienced the problem of headphone automatically disconnect after a second. What I found is that even if the headphone disconnect (you can see that the headphone icon disappear from the top of the screen) but if you press the middle button on the volume adjustment bar on the headphone line, the phone will suddenly show the headphone icon.

Actually the headphone icon has 2 forms. One form is a headphone with line and another one without line.

Following is the step getting the headphone works.

1. keep a headphone jack plugged and let the headphone icon disappear.

2. play a music and you will hear it through the phone speaker

3. prees a middle button on the volume control of your Bose. Suddenly, music will switch to your headphone. And it will show a headphone icon with line

4. Shortly after you hear the music, LONG press the button again until the icon change to headphone without line.

After all the steps the headphone will work properly but you will need to do this steps everytime you plug in the headphone.

Re: Sony xz headphones jack not recognized

J13W — Wed, 05 Apr 2017 06:07:13 GMT

Congratulations!!

Unfortunately, for me it didn´t work. I have a pair of Bowes & Wilkins C5`s which doesn´t work. At the moment I can´t even get the headphone sign on the display...

Re: Sony xz headphones jack not recognized

Mark85 — Wed, 05 Apr 2017 07:45:31 GMT

I've been dealing with this issue since I bought this phone when it was released. I'm a bit annoyed that Sony has not found a way yet to deal with this (what appears to be) a software issue. A 700 EURO phone and it doesn't work properly with my B&W P5 and B&W C2 series 2. The funny thing is that on my old Z3C (both of them) and on my brother in laws Z5C they work great. Never had an issue with them.

I've created a thread in this forum long time ago and also made some systemdumps from my phone to supply these guys with to check what is going on.. Still no solution.

The best way to deal with this based on my own experience is to download the app SoundAbout which forces the sound through the headphone jack: this works ok. It's annoying because you have to deal with this using a seperate app, however, this confirms that it must be a sofware issue with the XZ....

Re: Sony xz headphones jack not recognized

J13W — Wed, 05 Apr 2017 08:18:56 GMT

Same experience here. I´m quite annoyed about this problem with the XZ.

But, I cannot get my C5´s to work through the SoundAbout app either.. Do I have to buy the Pro version in order for it to work? I have all settings on for wired headsets btw

As it is now, with my phone, the headset symbol does not show up at all on my display. Not even with Sonys headset...which of course works.

Re: Sony xz headphones jack not recognized

Mark85 — Thu, 06 Apr 2017 07:05:57 GMT

It should work on the non-pro (demo) version. And yes I also have the settings at wired headset. After it worked for me on the demo I bought the pro version. That's the only reason I still have my XZ

Re: Xperia XZ headphone jack malfunction

mariagi27 — Thu, 06 Apr 2017 21:37:06 GMT

Same here with Xperia XZ

Re: Sony xz headphones jack not recognized

J13W — Fri, 07 Apr 2017 08:31:24 GMT

Hi.

I cannot get my phones to work via SoundAbout still.

Bowers& Wilks says it can be due to different mini jack pins.

I´m going to try and find some adapter, hopefully that will solve this issue..

Thx.

Re: Sony xz headphones jack not recognized

Crazycard — Fri, 12 May 2017 16:17:24 GMT

Thanks! It actually works!

Re: Sony xz headphones jack not recognized

nessum — Sun, 14 May 2017 10:39:28 GMT

Same issue as in this now closed thread

/t5/Xperia-XZ/Headphone-Jack-detection-lost-after-a-while/td-p/1167553

Using Sennheiser Momentum and have to use SoundAbout to have eg. Spotify to keep playing as my Xperia XZs looses the connection to the headphones after a few seconds.

Using a standard iPhone headset with mic attached doesnt have any issues.

So as the Sennheiser headphones works correctly when using SoundAbout app forcing the sound to the headphone output it must be a software issue.

Re: Sony xz headphones jack not recognized

BigJ — Mon, 22 May 2017 17:17:41 GMT

Same problem here. Im using Beats Tour 2 and it only works when i press and hold the button on headphones, as soon i release the button the sound dissappear. What is going on Sony? No fix yet?