topic Re: keeps restarting in 5 Series

keeps restarting

Beats7474 — Sat, 23 Apr 2022 10:25:36 GMT

My Xperia 5iii was working perfectly this morning I left it for about 5 minutes, came to check something and it just keeps restarting, I have forced it to shut down left it for about an hour but nothing, the phone is less than 3 months old!

Re: keeps restarting

Strampke — Sun, 24 Apr 2022 11:52:58 GMT

First thing to try is remove SIM card and SD card.

Faulty SD cards tend to cause unexpected behaviour.

Sony published a troubleshooting video as well.

Re: keeps restarting

Lord_viridis — Tue, 26 Apr 2022 07:50:10 GMT

Also, to add.

Hold volume up and power button until you feel 3 vibrations to clear the cache out.

This can also kick out some software issues.

Re: keeps restarting

Anonymous — Fri, 29 Apr 2022 13:51:54 GMT

Hey there,

You might also want to test the phone is safe mode, to check if it's behaving like this due to a recently downloaded app: https://bit.ly/3ONDVm3.

Hope it helps.

Re: keeps restarting

Gilgameshuk — Wed, 14 Sep 2022 22:18:01 GMT

As a last resort you can do the 2 min restart

hold down power and volume up at the same time for 2 mins....... ignore any vibrations and hold for 2 mins.

phone will then power off.

Press power button on and away you go.