topic Re: SONY Xperia 5 ii - 1 NEW UNREAD MESSAGE ICON WON'T GO AWAY in 5 Series

SONY Xperia 5 ii - 1 NEW UNREAD MESSAGE ICON WON'T GO AWAY

ChamBoy74 — Wed, 08 Mar 2023 14:39:44 GMT

Hi Everyone,

For the past week, I've been having "1" NEW UNREAD MESSAGE indicated on the SMS/Message Icon App, that won't go away.

I've checked everywhere, I've got no new unread message. I restarted phone, marked all messages "as read" in the Messaging App, but nothing seems to clear this "1" new unread message on the SMS/Message Icon App...

FYI: I tried replying to an existing message thread, typing words in and then deleting it, this doesn't work. I also tried changing my default messaging app to Signal, then re-enabling default SMS App to "Message", this didn't work either.

Can anyone help please providing a verified working solution?

Many thanks!

Re: SONY Xperia 5 ii - 1 NEW UNREAD MESSAGE ICON WON'T GO AWAY

MarlonUk1 — Fri, 10 Mar 2023 19:56:46 GMT

Hello @ChamBoy74

can you try to tap on the home screen
tap home settings
tap notifcation dots

try to turn it on and off,

restart your device

also try if you multiple messages, try to scroll down, and check to make sure everything has been read,

Re: SONY Xperia 5 ii - 1 NEW UNREAD MESSAGE ICON WON'T GO AWAY

ChamBoy74 — Sat, 11 Mar 2023 16:02:38 GMT

Hi Nolramlb!

Thanks for your message.

Unfortunately, suggested solution does not work at all.

As previously mentioned, I did ensure marking all my SMS Messages/What'sApp Messages as "read". I'm sure I've got no unread messages.

This topic's also been raised with Android Google Messages support, but they're saying this is a SONY Xperia Phone related issue... I completely doubt it!

So far, no solution found elsewhere on the web.

Regards.

Re: SONY Xperia 5 ii - 1 NEW UNREAD MESSAGE ICON WON'T GO AWAY

MarlonUk1 — Sat, 11 Mar 2023 19:34:15 GMT

hello @ChamBoy74

can you try this

restart your device to safe mode by long tapping the power off button.

long tap messeges app
tap on the bottom part with the arrow down

then tap allow notification dot.

restart your device

then do the same steps

this time allow notification dot

Re: SONY Xperia 5 ii - 1 NEW UNREAD MESSAGE ICON WON'T GO AWAY

ChamBoy74 — Sun, 12 Mar 2023 18:06:04 GMT

@MarlonUk1 ,

Hi again!

This doesn't work.

Suggested solution that works: Settings > Apps > Messages App > 3-dots Top Right corner of the screen > Uninstall Updates > Restart Phone.

Then reinstall updates via GooglePlay Store to update the Messages App.

This worked for me, and I trust it will for everyone else who's facing this issue !

Re: SONY Xperia 5 ii - 1 NEW UNREAD MESSAGE ICON WON'T GO AWAY

Piscie — Wed, 15 Mar 2023 17:28:30 GMT

Hey @ChamBoy74, brilliant! Thanks a lot mate for updating the thread with the solution!

Re: SONY Xperia 5 ii - 1 NEW UNREAD MESSAGE ICON WON'T GO AWAY

Soso_M4 — Sun, 16 Jul 2023 11:30:35 GMT

Hi.

It does not worked for me. Glad to hear that it worked for you.

Re: SONY Xperia 5 ii - 1 NEW UNREAD MESSAGE ICON WON'T GO AWAY

ChamBoy74 — Mon, 17 Jul 2023 17:31:03 GMT

Hi Soso_M4,

Honestly, this is as far as I can go.

Sorry to hear it's not working for you.

Force Stop "Messages" Android App, clear cache, uninstall it, then restart your phone, finally go back to GooglePlay Store to re-install "Messages" App. It should work.

You can always try Google Apps Help/Support Forums.

Perhaps have you missed a step in the suggested solution?

Hope you'll succeed.

Bye for now.

ChamBoy74

Re: SONY Xperia 5 ii - 1 NEW UNREAD MESSAGE ICON WON'T GO AWAY

Ragga02 — Sat, 02 Sep 2023 11:10:02 GMT

This resolution does not work

Re: SONY Xperia 5 ii - 1 NEW UNREAD MESSAGE ICON WON'T GO AWAY

Ragga02 — Sat, 02 Sep 2023 11:13:39 GMT

This does not work as you can't uninstall the SMS messaging app

Re: SONY Xperia 5 ii - 1 NEW UNREAD MESSAGE ICON WON'T GO AWAY

Soso_M4 — Sat, 02 Sep 2023 12:44:00 GMT

Hey. Did you tried my solution? I cleared data of Xperia Home and it solved the problem. But I had to rearrange app orders and widgets from the beginning. You can make screenshots in advance, if you want to remember your app orders.

Hope it will help.

Re: SONY Xperia 5 ii - 1 NEW UNREAD MESSAGE ICON WON'T GO AWAY

Soso_M4 — Sat, 02 Sep 2023 12:50:05 GMT

Hello. Did you tried my solution? I cleared data of Xperia Home and it solved the problem. But I had to rearrange app orders and widgets from the beginning. You can make screenshots in advance, if you want to remember your app orders.

Hope it will help.

Re: SONY Xperia 5 ii - 1 NEW UNREAD MESSAGE ICON WON'T GO AWAY

Ragga02 — Sat, 02 Sep 2023 16:55:33 GMT

Thanks but I do not want to do a factory reset.

A factory reset seems to be a common resolution to every phone issue which is more necessary to find an actual fix to the issue

Re: SONY Xperia 5 ii - 1 NEW UNREAD MESSAGE ICON WON'T GO AWAY

Soso_M4 — Sat, 02 Sep 2023 19:06:44 GMT

But who mentioned a factory reset? I suggested to clear data of your 'Xperia Home'. Settings/Apps/Xperia Home/Storage & cache/Manage Space.

That fixed it for me. That is why I suggested it to you. I just advised to take a screenshot of your screens, if you want to arrange positions of your apps and widgets the same way.

Re: SONY Xperia 5 ii - 1 NEW UNREAD MESSAGE ICON WON'T GO AWAY

Ragga02 — Tue, 16 Jan 2024 00:51:49 GMT

Sorry for the late response

Yes this worked, thank you so much

Re: SONY Xperia 5 ii - 1 NEW UNREAD MESSAGE ICON WON'T GO AWAY

Soso_M4 — Tue, 16 Jan 2024 08:25:59 GMT

Hi,

No worries. I am glad that I was able to help. You are very welcome.

Best wishes