topic Re: Stopping Apps Xperia Z3 in Z Series

Stopping Apps Xperia Z3

Lepskent — Tue, 08 Dec 2015 19:01:24 GMT

Yesterday night I installed Facebook messenger and Scrabble.

I was trying to play Scrabble then the app stopped working. The phone started randomly reboot ( around 5min ) and turn off.

I plug the phone, but no sign of charging and I left it plugged. This morning, the phone was on.

It's look like I never used some app before. Even my account Gmail is deleted, but some systeme's app ( parameters, video ) are not working.

Could someone help me, please

Re: Stopping Apps Xperia Z3

Uliwooly — Tue, 08 Dec 2015 19:11:35 GMT

@Lepskent

That's odd but if you have MyXperia enabled and someone has access to your Gmail account they can use either

MyXperia or Android device manager to delete everything on your phone.

Re: Stopping Apps Xperia Z3

Lepskent — Tue, 08 Dec 2015 19:25:04 GMT

@Uliwooly

The phone is not connected to my GMail account. All the app working looks like new ( never used ). I need wifi or data to connect my Gmail account, but SETTINGS is not working

Re: Stopping Apps Xperia Z3

Uliwooly — Tue, 08 Dec 2015 19:31:13 GMT

@Lepskent

The phone has to be connected to a Gmail account as that's how you download apps from the playstore

Re: Stopping Apps Xperia Z3

Lepskent — Tue, 08 Dec 2015 19:39:44 GMT

@Uliwooly

Yes, I know. Since yesterday, the phone was connected to my Gmail account.

But after the reboot, all app look like never been used. Only my contacts was saved.

And I can not connect the phone to internet because the app named " SETTINGS " stopped working.

And I'm not abbled to uninstall any app.

Can I download MyXperia with PC COMPANION ?

Re: Stopping Apps Xperia Z3

Uliwooly — Tue, 08 Dec 2015 19:43:48 GMT

@Lepskent

What I meant is that most likely the phone was factory reset by someone that had access to your Gmail account, you can repair the phone with PCC and make sure to change the Gmail password as soon as possible.

software repair using PC Companion

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Stopping Apps Xperia Z3

Lepskent — Tue, 08 Dec 2015 19:45:07 GMT

@Uliwooly

I have FILE COMMANDER in my phone. How sould I proceed to fix my problem?

What should I delete ?

Re: Stopping Apps Xperia Z3

Uliwooly — Tue, 08 Dec 2015 19:45:56 GMT

@Lepskent

You need to repair the phone with PCC

Re: Stopping Apps Xperia Z3

Christofer — Wed, 09 Dec 2015 08:24:48 GMT

Hi @Lepskent,

You need to use a PC or a Mac to perform a software repair. Check this post for more detailed information: software repair using PC Companion

Re: Stopping Apps Xperia Z3

Lepskent — Wed, 09 Dec 2015 15:32:08 GMT

Hi @Christopher

I did it yesterday, everything goes well.

Today, 2hours ago the phone turn off alone.

I just plug the, no sign of charging.

Re: Stopping Apps Xperia Z3

Lepskent — Wed, 09 Dec 2015 15:34:11 GMT

@uliwooly

Thanks a lot guy, you really help me.

Re: Stopping Apps Xperia Z3

Uliwooly — Wed, 09 Dec 2015 18:37:59 GMT

@Lepskent

Anytime

Re: Stopping Apps Xperia Z3

Lepskent — Wed, 09 Dec 2015 23:06:52 GMT

@Uliwooly

Please, tell me... My phone turn off alone. I plug it since 0530pm and no sign of charging. It's 00:06am and the phone just show a sign of charging ( 1% ).

What can be the problem ?

Re: Stopping Apps Xperia Z3

Uliwooly — Thu, 10 Dec 2015 00:28:38 GMT

@Lepskent

a faulty cable and/or charger or a wall socket

Re: Stopping Apps Xperia Z3

Lepskent — Thu, 10 Dec 2015 15:27:22 GMT

No i'm using the right cable.

I turn on the phone today " the phone was in optimisation ... and turn off alone.

When I try to turn on again, nothing happens.

Re: Stopping Apps Xperia Z3

Uliwooly — Thu, 10 Dec 2015 21:44:07 GMT

@Lepskent

Test different chargers/cables and if you experience the same issue, you might want to contact your Local support

Re: Stopping Apps Xperia Z3

Lepskent — Thu, 10 Dec 2015 23:53:31 GMT

@uliwooly

Thanks guy...

Re: Stopping Apps Xperia Z3

Uliwooly — Fri, 11 Dec 2015 02:21:15 GMT

@Lepskent

anytime, keep us updated.