Awaiting refund for over 4 weeks - help

Xommul79 — Tue, 05 Aug 2025 04:39:16 GMT

Hello,

are there any Mods who can assist.

I have been told I am getting a refund for a second pair of earbuds and I have accepted the offer but after 4 weeks I still am waiting.

I have chased this myself but have been told to be patient and eventually told to stop emailing as each time I do it takes my case out of the queue and puts me at the bottom.

Any help in how to progress this situation would help.

Re: Awaiting refund for over 4 weeks - help

jenih322 — Fri, 08 Aug 2025 07:34:08 GMT

Hey @Xommul79 sorry to hear you're facing a delay receiving the promised refund. For privacy reasons, can you PM me with your case ID or email address that is associated with your support case and I'll pass it along to my contact for investigation! Cheers, Jen

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Awaiting refund for over 4 weeks - help

Re: Awaiting refund for over 4 weeks - help