topic BUILT IN CAMERA NOT WORKING in PCs & Accessories

BUILT IN CAMERA NOT WORKING

LORINE — Sat, 22 Nov 2008 23:24:10 GMT

Hi guys,
Have a CS serie- the build in camera was working fine, however I tried it today through the "Capture" function and am getting the error message "no input".I haven t connected my normal digital camera to the laptop...has it happened to you and how can I fix it?
Thanks for your help

Re: BUILT IN CAMERA NOT WORKING

Blencogo — Sat, 22 Nov 2008 23:47:58 GMT

Hi Lorine and welcome to Club Vaio.

Can you check if your camera is shown as being installed and working properly in Device Manager?

Start -> Control Panel -> Device Manager -> Imaging Devices

Re: BUILT IN CAMERA NOT WORKING

LORINE — Sat, 22 Nov 2008 23:52:04 GMT

Hi
Thanks for replying -
no, it s not coming up

Re: BUILT IN CAMERA NOT WORKING

Blencogo — Sun, 23 Nov 2008 00:07:22 GMT

It may have become uninstalled somehow (usually a Vista Update).

Does it appear anywhere else in Device Manager? Have a look in all the categories to see if it appears as a USB Camera. It may have a warning yellow triangle next to it.

I have just had a look at the download page for the CS11-Series and the camera driver seems to have been left out.

Do you have a directory called C:\Drivers or possibly C:\Windows\Drivers? There may be a replacement camera driver in there.

Re: BUILT IN CAMERA NOT WORKING

LORINE — Sun, 23 Nov 2008 00:16:15 GMT

there's a folder under the drivers folders in the c:drive -
VGP-VCC6 -then you have different languages listed-DPInst32-DPInst64-(both applications)- or a Windows Batch file called Install.

Re: BUILT IN CAMERA NOT WORKING

Blencogo — Sun, 23 Nov 2008 00:19:18 GMT

Try running the DPInst32.exe by double-clicking on it.

Re: BUILT IN CAMERA NOT WORKING

LORINE — Sun, 23 Nov 2008 00:34:18 GMT

done - it shows that Ricoh R5U870 (uvc) is ready to use message - however when I tried the capture function nothing happened

Re: BUILT IN CAMERA NOT WORKING

Blencogo — Sun, 23 Nov 2008 00:42:18 GMT

It may need a reboot.

What is the 'Capture' utility called on your model? Is it the VAIO Camera Capture Utility or something else?

Re: BUILT IN CAMERA NOT WORKING

LORINE — Sun, 23 Nov 2008 00:45:55 GMT

yes it is vaio camera capture Utility

Re: BUILT IN CAMERA NOT WORKING

Blencogo — Sun, 23 Nov 2008 00:51:22 GMT

I'll sleep on it!!! The VCCU may need reinstalling.

Let us know if a reboot works.

Re: BUILT IN CAMERA NOT WORKING

LORINE — Sun, 23 Nov 2008 00:54:11 GMT

sorry for keeping you up :smileyblush: tried the rebooting and nothing improved - thanks for your help so far , I really appreciate it.

Re: BUILT IN CAMERA NOT WORKING

Blencogo — Sun, 23 Nov 2008 11:52:07 GMT

Hi Lorine,

I suppose there are only four things left to do: -

1. Can you remember when it last worked? If you can, try a System Restore to a date when it was last working. Type System Restore into the All Programs box and choose your own restore date.

2. Reinstall the Vaio Camera Capture Utility. The most up-to-date installer version I can find quickly is for the AR71S here: -

http://support.vaio.sony.co.uk/downloads/preinstalled/preinstalled.asp?site=voe_en_GB_cons&c=0&s=VGN-AR&m=3249

3. Carry out a full System Recovery back to factory settings. This needs you to back up everything you have added since you bought the Vaio and you will also have to install lots or Windows Sony updates. Not an attractive prospect but Sony will ask you to do this before they will make any repair.

4. Phone Sony Support here: -

http://support.vaio.sony.co.uk/contacts/contacts.asp?site=voe_en_GB_cons