topic Hotmail problems since ICS update in Tablets

Hotmail problems since ICS update

GeoffNT — Wed, 06 Jun 2012 07:29:45 GMT

on top of the SD card write problems that ICS has caused, I'm also having email connection problems to my hotmail account since the update. I get a server connection error whenever it syncs. I have tried deleting the account and re-installing, but get the same error. I can login to the account via the web fine.

Re: Hotmail problems since ICS update

leedsguy2012 — Thu, 07 Jun 2012 14:53:39 GMT

hi there you are not the only one having same problem, hope it can be sorted at some point.

Re: Hotmail problems since ICS update

GeoffNT — Thu, 07 Jun 2012 17:54:33 GMT

Considering how long we have waited for the ics update I am very disappointed at the number of bugs that I'm finding. What were Sony doing for all these months? It clearly wasn't testing. So far for me it is not worth the change as I had a lot of the ics desktop features by using ADW anyway. The only real plus for me is the mini remote window feature, but I would give that up for a bug free platform.

Re: Hotmail problems since ICS update

reg6ft3 — Fri, 08 Jun 2012 08:56:53 GMT

I guess we have to learn to live with all these bugs as I def don't see another update coming. As much as I refuse to buy an Apple product, there is no way Sony will become a major player in the tablet market with these type of updates and not engaging with their customers with comms

Re: Hotmail problems since ICS update

breedBenR — Sun, 10 Jun 2012 22:10:31 GMT

in what way are you connecting to your hotmail account? imap? pop? exchange?

Re: Hotmail problems since ICS update

GeoffNT — Mon, 11 Jun 2012 13:57:39 GMT

It seems to be OK now. I deleted the account details, re-booted and then entered the account again as a new account and it does now work ok. I don't know exactly how it connects (imap/pop/exchange) as I just put in my hotmail address and password and it did the rest automatically. My Gmail account was failing to connect for a while too at the same time, but that now seems to be OK without me changing anything. Maybe a server was down somewhere? Odd though as I could still connect through my phone and PC to the hotmail account.

Re: Hotmail problems since ICS update

GeoffNT — Mon, 11 Jun 2012 16:56:09 GMT

Having just typed that, I am now getting the same error as before when I try to sync the hotmail account. It says "Couldn't open connection to server (GT Hotmail)". My wifi connection is fine.

Re: Hotmail problems since ICS update

GeoffNT — Mon, 11 Jun 2012 17:44:27 GMT

I have set the account up using the automatic option but it appears to have chosen all of the same options you have suggested above. I don't think it is a setup problem as it works fine sometimes but then occasionally gives the error shown above regarding the server connection. If the problem persists I will recreate the account manually using the settings you give but I have a lot of folders/emails on this account and it takes a long time to sync from scratch.

Re: Hotmail problems since ICS update

Skodge — Mon, 11 Jun 2012 19:27:30 GMT

I am also having the same issue, come on Sony help us out here.

Hotmail problems since ICS update

Thalamus. — Mon, 11 Jun 2012 19:33:03 GMT

Hi GeoffNT,

not sure what settings you are using but does anything help from the guide below..

The following should allow you to set up your hotmail account on the Sony tablet..

Go to Settings & click on add an Account.

Type your full Hotmail email address & then enter your password

Then click Manual setup.

On the next screen click on Exchange.

Next to Domain/Name delete what's currently shown and enter your full hotmail email address.

Skip the password line as this should be correct.

Next to Server change to m.hotmail.com

Then below Server option make sure that Use secure connection (SSL) IS selected & that Accept all SSL certificates is NOT selected.

Click Next.

You can change any of the following settings if you wish or simply click next if you want to accept the default ones.

Give your account a shorter name if you wish, then click next.

Then open your email app to view your emails..:smileyhappy:

Re: Hotmail problems since ICS update

reggieg1 — Sat, 16 Jun 2012 19:39:53 GMT

Same problem here...any word yet from Sony on how to fix?

Re: Hotmail problems since ICS update

Skodge — Sun, 17 Jun 2012 15:00:36 GMT

Hi reggieg1

I have contacted Sony customer support with this issue and their reply was "from the detailed information you have provided us we deem it necessary to perform a factory reset .". Not tried it yet , I was hoping someone would come up with a more creative solution, it would seem to me it's a problem with ICS and Sony would supply a ' bug fix' .

Anyone else with this problem ought to contact Sony, they need to know it's not an isolated issue.

customersupport.en@eu.sony.com

Re: Hotmail problems since ICS update

GeoffNT — Sun, 17 Jun 2012 16:30:48 GMT

Yes, that seems like the standard IT helpdesk response of "have you tried re-booting it" rather than giving any confidence it will actually work. I am not going to do a factory reset on mine unless I am 100% convinced that it is going to solve the problem. I am wondering if the issue is to do with the number of messages in the Hotmail account that it has to sync. I have changed my settings to only sync messages from the last month and, touch wood, it has been working OK since then. Not an ideal solution, but it is better than a factory reset for me.

Hotmail problems since ICS update

Chayton69 — Sun, 17 Jun 2012 16:56:35 GMT

out of interest, is this fault intermittent? I have been having an issue with my mail accounts not synching randomly. it transpires the reason for this is that i also have the accounts in my phone and the email server,when pushing mail to my phone or laptop browser, is locking up and his stops my tablet retrieving mail until the server disconnects from the ither devices. just a thought.

Chayton

Message was edited by: Chayton69

Re: Hotmail problems since ICS update

GeoffNT — Sun, 17 Jun 2012 17:04:53 GMT

Yes it does seem to be intermittent and I also have the accounts synced to my phone as well so I guess it could be that, but it is odd that it only started after the ICS update.

Re: Hotmail problems since ICS update

Skodge — Sun, 17 Jun 2012 17:59:40 GMT

Mine is also intermittent, more off than on though, but as with GeoffNT the problem only began after upgrading to ICS.

Re: Hotmail problems since ICS update

GeoffNT — Mon, 18 Jun 2012 09:39:30 GMT

Mine now seems to have stopped sending mail completely. I have had a message sat in my outbox for over 2 hours. Hitting "send all messages" does nothing, hitting the sync logo gives "could not open connection to server" error. I've tried switching the tablet off and re-starting but that hasn't helped. My phone is sending and receiving emails form the same account with no problem.

This is getting really frustrating now. COME ON SONY, SORT THIS OUT! It has to be a bug in the ICS update as it worked perfectly before.

Can anyone recommend a free third party email app that works well?

Re: Hotmail problems since ICS update

GeoffNT — Tue, 19 Jun 2012 10:09:32 GMT

As I am not sure how thoroughly Sony monitor these forums, if they do at all, I have emailed details of the fault to the customer support address that skodge gave earlier in the thread. I would urge anyone else having the same problem to do the same so that Sony know it is a general problem.

I have now had the same email stuck in my outbox for over 24 hours and nothing I do will persuade it to send, yet incoming mail is still arriving. On my phone there are seperate settings for incoming and outgoing mail servers for my hotmail accounts but in the Tablet S you only appear to be able to set the incoming ones. I wonder if that is part of the problem and the outgoing mail settings defaults are wrong? I can't remember if that was the same on the original Honeycomb version.

I am now temporarily using the Hotmail android app which is connecting perfectly. Sadly it doesn't handle folders as neatly as the native email app does (or rather did) so I would prefer Sony to fix this ASAP. I don't see that a factory reset should be necessary, it is surely just a case of them fixing the email app and updating that?

Hotmail problems since ICS update

Blencogo — Tue, 19 Jun 2012 11:47:52 GMT

Yes Thalamus, I agree. This seems to be part of a much larger problem. If you look here: -

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-sync/hotmail-sync-eas-broken-on-mobile-devices/e8a68843-02f9-4fe3-957b-233b21179fc5

It looks like the problem exists for almost all mobile devices using the m.hotmail.com server and it appears to have nothing to do with the ICS Upgrade. It certainly looks like a Microsoft server problem which has just coincided with ICS release.

Those using the POP3 server do not seem to be affected.

Hotmail problems since ICS update

Thalamus. — Tue, 19 Jun 2012 12:02:01 GMT

Reading around a bit today and yesterday evening it seems that this is not unique to thee Sony Tablet S or even Android's ICS so not sure Sony are the ones who wil be able to fix this to be honest..

Further reading here - http://answers.microsoft.com/en-us/windowslive/forum/hotmail-sync/hotmail-sync-eas-broken-on-mobile-devices/e8a68843-02f9-4fe3-957b-233b21179fc5

It seems that MS are suggesting people try using the hotmail (Microsoft + Seven) App which may be the way forward for those having a problem at least until MS address the server issues..

Call me cynical but perhaps it's MS plan for you all to buy their new tablet.. 😉