topic Re: Xperia Tablet powers off in Tablets

Xperia Tablet powers off

djruff — Sat, 27 Oct 2012 13:27:05 GMT

Hi,

3 week old XPERIA Tablet SGPT12GB - after last update either the screen locks up and shuts down or shuts down after booting up.

Pattern is the same with or without SD card - oh and I've got no 3rd parth power management options installed.

Any clues before I sort out a refund?

Thanks

Re: Xperia Tablet powers off

fee.666 — Sat, 27 Oct 2012 13:54:06 GMT

have a read of this thread here

https://www.sony.co.uk/discussions/message/823005#823005

and also at XDA

http://forum.xda-developers.com/showthread.php?t=1904445

I wish Sony would sort this out....

Can you report it to Sony via their telehone support? If you are in the UK, it is 08702402408 then add 1234567# for the case number and then get it reported..

or...

ask for your refund..

fee.666

Re: Xperia Tablet powers off

djruff — Mon, 29 Oct 2012 05:13:55 GMT

Thanks

I'll go through the basics of UK consumer law with Sony and there local centre.

Re: Xperia Tablet powers off

fee.666 — Thu, 01 Nov 2012 00:46:09 GMT

Hi djruff,.

any progress with your tablet?

Sony telephone support seems to have given up on my case....

I wonder if Thalamus has heard anything about the power off problem. It has been many weeks since my first post.

Ofiaich

Re: Xperia Tablet powers off

Thalamus. — Thu, 01 Nov 2012 11:20:12 GMT

Hi djruff,

Can you clarify if the problem you are having is regarding your tablet turning off when in sleep mode or is this different.?

Re: Xperia Tablet powers off

jasongoult — Wed, 07 Nov 2012 18:05:21 GMT

Hi Thalamus

My tablet is locking up and turning off too. It's whilst It's being used.

I'm going to call in to the Sony centre where I bought it from and see what they say.

Re: Xperia Tablet powers off

Thalamus. — Fri, 09 Nov 2012 16:09:27 GMT

it does seem as thought your problem may be the same as the issue reported in this

Sony Xperia Tablet powers itself off.. advice please!

So if possible can we keep to one thread please.?

Re: Xperia Tablet powers off

jasongoult — Mon, 12 Nov 2012 18:29:42 GMT

Hi again.

Yeah, sorry- I just used this particular thread as my tablet wasn't turning off in standby.

Re: Xperia Tablet powers off

Thalamus. — Mon, 12 Nov 2012 20:41:06 GMT

Hey no need to apologise Jason it was only a request..:smileywink:

jasongoult wrote:

I just used this particular thread as my tablet wasn't turning off in standby.

Ah so it sounds as though your problem is slightly diferent.?

Have contacted support, if so have you had a reply.?

Re: Xperia Tablet powers off

jasongoult — Wed, 14 Nov 2012 15:51:28 GMT

Heya,

Yeah, I've been given a reference number via the helpline.

The tablet has stopped even booting up since this morning.

My Xperia phone isn't working properly either - it's not my month, lol!

Re: Xperia Tablet powers off

fee.666 — Thu, 15 Nov 2012 09:08:10 GMT

I have been told by telephone support that my issues have been escalated to Head Office.

The support team was told that, but they never called me to inform me. I had to call them.

I have had no further communication from them.....

fee.666

Re: Xperia Tablet powers off

Thalamus. — Fri, 16 Nov 2012 19:03:29 GMT

I'm chasing this up again but please can we stick to one thread as this is causing confusion..:smileywink: