Did you check if it is emitting infrared by checking it against a smartphone camera? Probably the easiest solution could be to change the batteries. If it is broken just contact Sony support to have it changed.
Hi, Yes I’ve tested signal from the remote and all working fine, Reset tv and no change but also done a factory reset. The remote voice commands work on the tv just no response from any of the buttons on the remote,
Sorry tested new batteries and reset remote, The voice control was tested and working before I reset the tv, But I don’t think it’s the remote and think the tv is not receiving the signal from the remote,
