RX10 iii downloading with app

[karenG61]

I like to download my RX10 iii using the IEM app on my phone or tablet.  Recently I have been unable to do this.  My phone connects to the camera wifi but will not then download the camera.

Any advice welcome

[TheMaze]

Hey @karenG61 

What happens exactly when you try sending media from your camera to your phone?

Can you show us by a short video?