Sony A7iv SD Card won't lock......

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PhotoGP
Explorer

Sony A7iv SD Card won't lock......

Evening all, a little background, I purchased the Sony A7iv in Feb 22 but due to personal circumstances didn't unbox and start using it until April 24, it's had very little use. Just the other day I was placing the SD card back in slot 1 and it wouldn't lock in? Has anyone else had a similar issue? I've e-mailed Sony Europe on the 5th of April but NO RESPONSE!! I'm a huge supporter of Sony, owning A7ii, A7iii, A7iv, A9 (no card issues) bodies and their 35, 55, 85, 70-200, 200-600 and latterly their 24-70 GMaster, let alone chargers and batteries... The retailer said just close the flap and get on with it, but I expected some response from Sony as they have a history of my purchases and warranty details but a blank.    

 

Any responses welcome.

PhotoGP

2 REPLIES 2
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MaggieGreene
Community Team

Hi @PhotoGP, you need to send your camera to the service centre in Pencoed to get it inspected by the engineers. you will find the needed instructions on how to arrange the service and send the device over in this link: https://www.sonypencoed.co.uk/app/uploads/2024/09/Sony-Central-Service-Repair-Form-UK-2024-.pdf 

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RayH60
Explorer

Is it under warranty still?

 

can't you just use slot 2?