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September 2018
September 2018
Cannot access phone
A green.box appears around lock icon so I cannot use.phone or access settings
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September 2018
September 2018
Hi @Magsie, welcome to our forum!
It does sound like the Talkback feature in the device has been enabled. Talkback is a pre-installed screen reader service on Android devices provided by Google for visually impaired users.
To turn this off, follow the instructions below.
- Drag the status bar downwards with two fingers.
- Tap the gear icon, and then double-tap it.
Using two fingers to scroll through the menu, find and tap Accessibility, then double-tap Accessibility. - Tap TalkBack, then double-tap TalkBack.
- Tap the switch beside On or TalkBack once, then double-tap the switch.
- Tap OK, then double-tap OK to confirm.
Let me know if that helps!