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Bought earbuds off line. They stopped taking a charge not even a month later!!!! Tried to do the return process and it's an absolute joke !!! Gotta jump through 100 hoops to try to get a item that works!!! No offer to return money, wanted me to send my product first then wait on them to process everything !!! No !!! I bought your product and it doesn't work !!! You send me new ones or offer to replace money spent !!! Sony is an item of the past !!! Do better
You're not speaking to Sony here, this is a Sony customer to customer forum.
Hey @Jwreclaiming What is the model of the headset as you can try some steps to get it resolved?