Sony Customer Services.

[STEVEB1244]

How can I request my Customer Case No. 0000000 to be escalated?

The front man has a tenuous grasp of the English language and manages to ignore my questions and observations while issuing scripted replies that make no headway towards a solution.

I have tried every avenue I am aware of but cannot get a committed single point of contact to resolve the problem.
Thank you for your time.
Stephen Bradford.

[StartTheCar]

Hello.

Just to let you know we have escalated this to our Customer Service team who will now be your single point of contact.

I have also edited your post to remove your unique case number (not before passing it on)

Hang tight and someone will be in contact.

Best regards
Lee